Customer Service Representative

4 weeks ago

Cagayan de Oro, Philippines Metacom Full time

Telecommunications and Blended Accounts

Location: Downtown Cagayan de Oro City
Job Type: Full-Time
Schedule: Shifting (may include mornings, evenings, weekends, and/or holidays)

About the Role

We’re looking for friendly, reliable, and customer-focused individuals to join our Customer Support Team. As a Customer Support Representative, you'll be the first point of contact for our customers — helping them with their questions, concerns, and issues through phone, chat, or email.

This role is ideal for people who enjoy solving problems, working with a team, and making a difference in someone’s day. Shifting schedules are part of the job, so we’re looking for candidates who are flexible and open to working various shifts, including weekends and holidays.


What You’ll Be Doing (Scope & Responsibilities):

Handle customer inquiries via phone, chat, or email in a polite, timely, and professional manner.

Resolve product or service issues by clarifying customer complaints, identifying the cause, and finding the best solution.

Provide accurate information about products, services, promotions, and company policies.

Log interactions and follow up on unresolved issues to ensure complete customer satisfaction.

Collaborate with other departments to solve more complex or technical problems.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Follow all company guidelines, processes, and quality standards during interactions.

Adapt to schedule changes, handle multiple tasks, and stay organized in a fast-paced environment.


What We’re Looking For:

Excellent communication and problem-solving skills.

Comfortable using computers and learning new systems.

Ability to stay calm under pressure and handle difficult conversations professionally.

Willingness to work shifting schedules, including nights, weekends, and holidays.

Previous customer service or call center experience is a plus, but not required.

At least high school diploma or equivalent required.

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