Customer Support Manager

4 weeks ago


Pasay, Philippines Ascent Solutions Philippines Inc Full time

Job Description

A Customer Support Manager, ensures that the customers of a company are satisfied. This role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.

Job Responsibilities

- Understanding existing policies rules and regulations pertaining to the Project.
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner, Communicate with customers through various channels (Phone, Email, Viber, etc).
- Keeping records of customers interactions, transactions, comments, and complaints.

Job Qualifications

- Graduate of any four (4) years course or equivalent
- Motivated and experience in managing Customer Service
- Articulate and with excellent written and communication skills.
- Possess marketing and sales skills.

Salary - it defends on experience.



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