Customer Support Advisor

6 days ago

Pasay, Philippines Entain Full time

Overview

Entain Pasay, National Capital Region, Philippines

Customer Support Advisor - UK

Entain Pasay, National Capital Region, Philippines

Job Description

Role Purpose: To provide the best possible reactive and proactive customer support using the “Sales through Service” ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Responsibilities
  • Provide award winning standard service across all contact channels (voice and non-voice) while maintaining service levels and efficiencies.
  • Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the “Sales through Service” mentality.
  • Respond across all products, and become an expert in at least one area.
  • Maintain familiarity with all marketing initiatives and up-to-date customer support functions and processes.
  • Maintain open and transparent communication within the team.
  • Proactively escalate any issues that would affect the customer experience.
  • Provide first time resolution to customer contacts, considering the commercial value of each contact.
  • Escalate complex inquiries to the Senior Customer Advisor and relay outcomes of investigations to customers.
  • Maintain a Quality & Assurance score that meets/exceeds department KPI for each period outlined in annual objectives.
  • Perform any other duties as assigned and required.
Qualifications
  • High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree in any field.
  • Contact Centre and Customer Service experience is an advantage.
  • Fluent in English – written and spoken to an excellent standard (required).
  • A great attitude and desire to help customers; reliable with a strong work ethic.
  • Flexible approach to work schedules and shift patterns; able to react to company needs.
  • A proactive and “can do” approach; confident interacting with customers via voice, email and live chat; able to multi-task.
  • Ability to work independently and in a team; focus on quality of service and going the extra mile.
Additional Information

About Entain: We are a diverse and inclusive employer, committed to DEI and wellbeing. We value diversity and inclusion, sustainability, and the wellbeing of our people through programs such as Well-me. We comply with applicable recruitment regulations and employment laws in the jurisdictions where we operate.

Life @ Entain: We support your learning and career goals from day one and provide development opportunities and competitive compensation.

Benefits may include: regular bonus, healthcare support, development opportunities, wellbeing support, and other rewards for performance.

Should you need adjustments or accommodations during the recruitment process, please contact us.

We do what’s right and strive for a diverse, equitable and inclusive future.

We comply with recruitment regulations and employment laws in the jurisdictions where we operate.

Seniority level
  • Entry level
Employment type
  • Full-time
  • Industries: Entertainment Providers
#J-18808-Ljbffr

  • Customer Support Advisor CS UK

    6 days ago

    Pasay, Philippines Entain Full time

    Entain Pasay, National Capital Region, Philippines Customer Support Advisor CS UK - Manila Role location: Pasay, National Capital Region, Philippines. The role is eligible for applicants who will provide customer support across multiple contact channels in line with the Sales through Service ethos for the Bingo, Casino and Poker, Sports Betting Interactive...

  • Cybersecurity Technical Advisor

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeCybersecurity Full time ₱2,000,000 - ₱3,000,000

    Technical Sales AdvisorWe are seeking a skilled technical sales advisor to provide expert support to our customers across the EMEA region.This role requires close collaboration with the sales team to deliver high-quality solutions that meet customer needs and exceed expectations.Your primary goal will be to design and implement effective technical sales...

  • Placement Advisor

    7 days ago

    Pasay, National Capital Region, Philippines MaidProvider Full time ₱250,000 - ₱500,000 per year

    Role SummaryThe Placement Advisor will serve as the first point of contact for clients, handling incoming inquiries with professionalism and care. This role is responsible for providing accurate information, assisting clients in understanding our services, and ensuring timely and effective follow-ups to convert inquiries into confirmed placements. The...

  • Financial Advisor

    4 days ago

    Pasay, Philippines Sun Life of Canada Philippines Inc. Full time

    Overview Here in Sun Life, you can be a Financial Advisor while keeping your full-time job. You’ll have the chance to help secure your friends’ and family’s life insurance, health insurance, investments, and other future cash benefits. It’s a meaningful way to help others while also earning and learning. Some of the benefits of being a Financial...

  • High-Level Customer Support Professional

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeCustomerCareSpecialist Full time $70,000 - $80,000

    Job Overview:GrowthAssistant is seeking a high-level professional to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey.In this role, you'll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat.Serving clients with empathy and thoughtfulnessProviding...

  • Business Credit Advisor

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeCareer Full time $38,400 - $48,000

    Business Credit Advisor">We are seeking a skilled Business Credit Advisor to join our team. As a key member of our organization, you will play a vital role in helping small business owners succeed by guiding them through the process of building business credit.">Your day will be dynamic and fast-paced, with approximately 20 calls per hour (inbound and...

  • Senior Strategic Advisor

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeStrategic Full time ₱1,200,000 - ₱1,500,000

    As a trusted senior advisor, you will play a pivotal role in spearheading strategic initiatives and fostering a culture of excellence. We are seeking an exceptional individual who possesses outstanding leadership skills and is poised to drive business growth through operational excellence and strategic influence.Key ResponsibilitiesExecutive Support:

  • Customer Advisor

    6 days ago

    Pasay, Philippines Security Bank Corporation Full time

    Customer Advisor - New Accounts Officer (Pasay City) Overview As a Customer Advisor - New Accounts Officer , you will handle in-house selling, cross-selling of bank products and services, and managing of an account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal,...

  • Automotive Service Advisor

    6 days ago

    Pasay, Philippines MicroSourcing Full time

    Overview Join to apply for the Automotive Service Advisor role at MicroSourcing . Position: Automotive Technical Analyst – Service/Parts advisor Location: 2 Ecom MOA, Pasay CityWork setup & shift: Onsite | Dayshift Discover your 100% YOU with MicroSourcing! Responsibilities Research, create and maintain parts, service and technical data to a high level of...

  • Senior Manager, People Advisor

    4 days ago

    Pasay, Philippines Tink Full time

    Company Description As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of...