Service Operations Analyst
2 days ago
LOCATION: Pasig
WORK SETUP: Working remotely with a requirement to report onsite once a month or if needed
WORK SCHEDULE: Night shift - Tues to Sat - 11PM to 8AM or Sun to Thurs - 11PM to 8AM ----candidate must be willing any of this sched
QUALIFICATIONS:
*Graduate of any Bachelors degree course
*With 1 year of experience in Infrastructure Monitoring using tools JIRA, Site 24x7 and Zabbix
*With experience in handling Service Request Tickets
**JOB DESCRIPTION**
• Help operations in Infrastructure Monitoring using tools JIRA, Site 24x7 and Zabbix
i. Evaluate invalid alerts and close tickets.
ii. Escalate in a timely manner as needed.
iii. Provide daily visibility reports to team members.
iv. Ensure tickets can be closed within their SLA.
• Service Request Tickets
i. Address account specific requests like Create accounts, reset/forgot password, deletion
ii. Other tickets with simple tasks such as patching, decommission.
iii. Follow up ticket owners and non-responders.
iv. Ensure tickets can be closed within SLA.
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