BPO Process Excellence Lead
1 week ago
Role Description : A Quality Analyst plays a crucial role in ensuring that a company's products, services, and processes meet or exceed the established quality standards. They are responsible for conducting comprehensive evaluations, assessments, and audits to identify areas for improvement and ensure adherence to quality control measures. The primary objective of a Quality Analyst is to optimize product quality, minimize errors, and enhance customer satisfaction. Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical Reports into : (RM Designation) Senior Manager QPE Job Responsibilities : Conduct quality inspections and audits: Perform regular reviews and assessments of products, services, and processes to verify compliance with quality standards and identify any deviations or areas for improvement. Analyze data and generate reports: Collect, analyze, and interpret quality-related data and metrics, and communicate findings and recommendations to relevant stakeholders through detailed reports and presentations. Investigate and resolve quality issues: Investigate customer complaints, product defects, or other quality-related issues, identify root causes, and collaborate with cross-functional teams to implement corrective actions and prevent reoccurrence. Provide training and support: Train employees on quality control procedures, standards, and best practices, and provide ongoing guidance and support to ensure compliance and continuous improvement. Collaborate with cross-functional teams: Work closely with cross-functional teams, including production, operations, engineering, and customer service, to identify quality improvement opportunities, implement quality enhancement initiatives, and resolve any quality-related challenges. Stay up-to-date with industry standards and regulations: Keep abreast of industry trends, emerging quality standards, and regulatory requirements to ensure that the organization remains compliant and adopts best practices. Qualifications and Skills: Any bachelor's degree with relevant experience field such as Quality Assurance, Process Improvement and Audit. Lean Six Sigma Black Belt certification / Trained Proven experience in quality assurance or quality control roles, preferably in any domain. Strong knowledge of quality control processes, methodologies, and tools (e.g., Kaizen, Root Cause Analysis , PFD’s, 7QC, DMAIC & Lean). Proficiency in data analysis and reporting using tools such as Microsoft Excel, Power point , or other statistical analysis software. Excellent problem-solving and analytical skills, with the ability to identify trends, perform root cause analysis, and recommend effective corrective actions. Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and communicate quality-related information to both technical and non-technical stakeholders. Attention to detail and a dedication to maintaining high-quality standards throughout all aspects of work. Ability to adapt to a dynamic and fast-paced work environment, prioritize tasks effectively, and meet deadlines. #J-18808-Ljbffr
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Finance Process Lead | BPO, Team Leadership
2 weeks ago
Taguig, Philippines SYSGEN RPO Full timeA leading BPO company in Taguig is seeking a Process Lead for Finance to manage a small team while ensuring accurate financial task delivery. The ideal candidate has 5+ years of finance experience, 2 years in a leadership role, and a strong background in financial processes and BPO. This full-time position offers a dynamic work environment focused on...
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Quality Excellence Lead
3 days ago
Taguig, Philippines Hexaware Technologies Phil. Branch Full timeA leading Technology Firm in the Philippines is seeking an experienced Quality Analyst to ensure that products and services meet quality standards. You will conduct audits, analyze data, provide training, and collaborate with cross-functional teams to drive process improvements. The ideal candidate has a bachelor’s degree, Lean Six Sigma certification, and...
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Senior Manager Lean Process Excellence
4 weeks ago
Taguig, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Senior Manager – Lean Process Excellence (With Signing Bonus) Industry: BPO Location: Taguig City Postal: 1012 Salary Offer: Php180,000 basic + Php20,000...
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Senior Manager Lean Process Excellence
2 weeks ago
Taguig, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Senior Manager – Lean Process Excellence (With Signing Bonus) Industry: BPO Location: Taguig City Postal: 1012 Salary Offer: Php180,000 basic + Php20,000...
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Taguig, Philippines SYSGEN RPO Full timeFinance - Process Lead (BPO experience + Lead role) - Day shift - Onsite SYSGEN RPO, Taguig, National Capital Region, Philippines We are looking for a Process Lead for Finance who will oversee the accurate and timely delivery of financial tasks, reports, and processes. The role involves managing a small team, ensuring compliance with KPIs and SLAs, and...
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Process Excellence Manager
3 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeJob Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Role Requirements: ● Bachelor's Degree ● At least 5 years of leadership experience in BPO handling customer service operations. ● Process improvement and process framework creation. ● Experience in creating process definitions or...
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Process Improvement Assistant Manager
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeProcess Improvement Assistant Manager (Center of Excellence) Job Openings Process Improvement Assistant Manager (Center of Excellence) About the job Process Improvement Assistant Manager (Center of Excellence) Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity! TASQ is urgently seeking a driven assistant manager to join...
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Process Excellence Manager
1 hour ago
Taguig, National Capital Region, Philippines Nezda Global Full time $60,000 - $120,000 per yearAbout the RoleAs aGlobal Process Excellence Manager, you will be a key driver of strategic change, leading organizational transformation and innovation across our global platform. You will serve as an internal consultant, working directly with executive leadership to design optimal end-state processes, foster a Continuous Improvement (CI) culture, and...
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Quality Team Lead
2 weeks ago
Taguig, Philippines Tech Mahindra Full timeGet AI-powered advice on this job and more exclusive features. At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around...
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Process Excellence Manager
2 hours ago
Taguig, National Capital Region, Philippines Sysgen RPO, Inc. Full time $100,000 - $120,000 per yearWork Location: Taguig - 3X onsite + 2X WFHSchedule: Flexible + ShiftingProcess Excellence ManagerService Sector :Shared Services + Banking + FinanceAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading organizational transformation and innovation across a global platform.You will work directly with executive...
