Training Facilitator

1 week ago

Quezon City, Philippines IntouchCX Full time

Job Description:
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required

Job Requirements:
- BS/BA in Education or Business Administration or equivalent work experience preferred
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel

  • Training Facilitator

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Training Facilitator

    4 days ago

    Cebu City, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Trainer | Training Facilitator

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time $104,000 - $130,878 per year

    Job Description:Provide training to new and existing employeesDevelop and deliver training plans and curriculum to classes of up to 25 peopleDevelop and utilize a variety of creative teaching techniquesDevelops and administers knowledge assessment testingAssist with QA monitoring, feedback and coachingMaintain up-to-date reporting on training progress,...

  • Expert Training Facilitator

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeTrainee Full time $90,000 - $120,000

    Job TitleProcess Trainer:As a Process Trainer, you will play a vital role in delivering best-in-class payment technology and software solutions.ResponsibilitiesDeliver simple, technical training content and provide a basic understanding of assigned subjects by following course syllabi with little to no deviation.Participate in on-site client support and...

  • Training Facilitator

    2 weeks ago

    Baguio City, Cordillera, Philippines beBeeTraining Full time ₱2,011,200 - ₱3,275,680

    Job Description: We are looking for a skilled Training Facilitator to assist with our new hire classes. As a key member of our team, you will provide support to trainers and help ensure a smooth learning experience for our agents. Your Responsibilities: Assist Trainers through Classroom Management, Monitor classroom throughout the day, Check on agents'...

  • Training and Learning Facilitator

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSpecialist Full time ₱1,500,000 - ₱2,000,000

    Job TitleA Training and Support Specialist position is available in our organization.The ideal candidate will have at least 2 years of training experience, preferably in lead gen, sales, technical support or customer support. Strong communication and coaching skills are essential for success in this role.We seek a highly professional individual who can...

  • Missionary Learning Facilitator

    2 weeks ago

    Mandaue City, Central Visayas, Philippines beBeeMentor Full time ₱200,000 - ₱300,000

    Job OverviewThe In-Field Mentor role supports newly assigned missionaries in their initial field training period. Mentors train remotely using established curriculum principles and resources to facilitate real-world learning experiences, operating within the designated division.Key ResponsibilitiesReports to a senior trainer or supervisor.Provides one-on-one...

  • Partnership Facilitator II

    1 week ago

    Quezon City, Philippines Compassion International Full time

    Join to apply for the Partnership Facilitator II - West Masbate role at Compassion International 3 days ago Be among the first 25 applicants Join to apply for the Partnership Facilitator II - West Masbate role at Compassion International Area of assignment: West MasbateThis intermediate professional is Compassion's primary liaison to the local...

  • Training Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeStrategic Full time ₱1,800,000 - ₱2,100,000

    Job OpportunityA strategic training professional is required to spearhead initiatives and projects, tracking and reporting progress to the Global Leadership Team.The ideal candidate will possess exceptional analytical skills, experience in data-driven decision making, and strong interpersonal abilities to effectively communicate with cross-functional...

  • Learning and Development Facilitator

    4 days ago

    Cebu City, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...