Operations Manager

Join to apply for the Operations Manager role at Campaign Complete Solutions Pte Ltd The Operations Manager is responsible for the overall management, coordination, and optimization of facility services across assigned customer locations. This role plays a pivotal part in driving strategic initiatives, ensuring operational excellence, and fostering strong client and supplier relationships. The manager leads front‑line teams, ensures compliance with service agreements, and contributes to business growth and process improvement initiatives. Strategy and Policy Contribute to the formulation of services strategy and policy. Translate strategic objectives into actionable plans for team implementation. Management and Operational Control Manage and monitor facility operations at client sites in line with service level agreements (SLAs). Evaluate, resolve, and adjust work activities to ensure service continuity and meet revenue targets. Provide guidance and support to operational staff and lead regular coordination meetings. Customer and Supplier Relations Build and maintain strong operational relationships with customers and external vendors. Identify opportunities to upsell or provide additional services based on evolving customer needs. Conduct scheduled customer visits using an efficient routing plan. Team Leadership and Management Supervise, coach, and develop front‑line employees. Drive employee motivation and engagement at all levels. Monitor employee satisfaction through coordination with Location Managers. Handle short‑term absenteeism and coordinate long‑term absence handovers to absenteeism coach. Business Process Optimization Identify and implement improvements in service efficiency, quality, and customer/employee satisfaction. Enhance operational structures to maintain high service standards. Market and Customer Expertise Stay updated on market trends and client developments. Share relevant insights with internal teams and clients to foster mutual growth and innovation. Equipment and Supplies Management Maintain proper inventory levels across locations. Ensure timely and accurate ordering, receiving, and invoicing of supplies. Contract Administration and Reporting Maintain up‑to‑date service agreements and contracts. Provide regular reports to the Country Manager on customer performance and business outcomes, in line with reporting standards. Health, Safety, and Environment (HSE) Monitor HSE compliance at customer sites in accordance with CCS PH's sustainability and safety policies. Support the achievement of local and international HSE goals. Other Duties Perform other related tasks as may be assigned to support the achievement of business objectives. Core Competencies Customer Focus – Prioritizes customer satisfaction; builds lasting relationships and resolves issues swiftly and effectively. Financial Acumen – Uses financial data to guide decisions and drive business performance. Drives Results – Maintains focus and consistently delivers results, even under pressure. Builds Effective Teams – Develops strong teams by leveraging diverse skills and perspectives. Drives Engagement – Creates a motivating environment aligned with organizational goals. Communicates Effectively – Tailors communication to suit various audiences and ensures clarity. Instills Trust – Builds confidence through honesty, integrity, and authenticity. Demonstrates Self‑Awareness – Reflects on feedback to understand personal strengths and areas for development. Bachelor's degree in Facilities Management, Business Administration, or a related field. Minimum of 5 years experience in operations or facility management, preferably in a regional role. Proven leadership and team management skills. Strong understanding of SLAs, contract management, and customer service. Excellent communication, negotiation, and interpersonal skills. Ability to identify business opportunities and drive process improvement. Knowledge of HSE standards and practices. Proficient in MS Office and reporting tools. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Staffing and Recruiting #J-18808-Ljbffr