Production Support Analyst

The Production Support Analyst is responsible for monitoring, troubleshooting, and resolving issues in production systems to ensure minimal downtime and optimal performance. This role involves investigating incidents, analyzing root causes, implementing fixes, and coordinating with development and operations teams to maintain service availability. Key...

Global Talent Acquisition Specialist at Harris Global Business Services (GBS) We’re looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and analytical skills, this role offers the chance to make an impact while working with cutting-edge Smart Grid solutions. What you’ll do Resolve...

Production Analyst Work set-up: Hybrid (once a month Onsite) Responsibilities Analyzes product specifications and requirements to ensure that assembled products (programs) comply with client requirements Relays problems encountered regarding scripts of products (programs/databases) to production group for resolution Loads assembled product...

Job SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...

SnapMart is the Philippines’ fastest growing and leading online grocery platform, offering end-to-end eCommerce tailored solutions for its partners to provide our customers with an unparalleled selection of fresh food, household essentials delivered to your door in the 2h delivery window of your choice. Our Landers Superstore app is now available for...

Guiding Innovation, Powering Healthcare Be part of the IT force driving smarter healthcare solutions worldwide. Healthcare and technology are merging faster than ever, and this is your chance to be at the center of it. Build a global career in IT -delivering solutions that improve patient care, optimize systems, and create lasting impact. Take this...

Non-Exemption/Must HaveCollege graduate, BS Degree in IT or any related course. (Non-negotiable)3 years' experience focus as System Business Analyst. (Non-negotiable)Proven analytic background and able to translate the user requirements with clarity into functional and system design specifications. (Non-negotiable)Should have experience in data...

Job Title: Support Analyst ILocation: Baguio, Philippines (Onsite)Department: APAC Operations / Technical ServicesAbout the Role:The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support...

JOB SUMMARY: The Product Analyst is responsible for supporting the product team in various tasks including product development, product launch, and product management. This includes conducting market research, assisting in the creation of product specifications, supporting sales team by responding to product-related technical questions, collaborating with...

Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...