CRM Support Analyst

6 days ago

Iloilo City, Philippines Outsourced Full time

Overview

Join to apply for the CRM Support Analyst role at Outsourced .

2 days ago Be among the first 25 applicants

The Client

Established over 35 years ago, the organisation began as a small team of programmers supporting local industries in their transition to digital systems. It has since evolved into a recognised global software provider, delivering innovative ERP solutions that drive digital transformation for businesses in Australia and internationally.

The Role

We are seeking a motivated and customer-focused Level 1–2 CRM Support Analyst to join our growing team. This role is critical in providing frontline support to clients, resolving technical issues, and ensuring a seamless customer experience. You will be the first point of contact for client queries, managing tickets, troubleshooting, and escalating issues where required, while also contributing to process improvements and user training.

Responsibilities
  • Respond to client inquiries and support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log, categorize, and prioritize tickets, escalating when necessary.
  • Assist with account access, system configurations, and routine checks.
  • Maintain documentation and update the knowledge base for common issues.
  • Deliver clear and professional communication to clients, ensuring a positive support experience.
  • Collaborate with senior technical teams and provide updates on ticket progress.
  • Follow security, compliance, and confidentiality standards at all times
Qualifications
  • Strong analytical and problem-solving skills.
  • Previous experience in a technical support, helpdesk, or customer service environment.
  • Ability to multitask with strong attention to detail.
  • A proactive approach to seeing issues through to resolution.
  • Competence with ticketing systems, CRM tools, and remote access.
  • Proficiency with Microsoft Office Suite (or similar software).
  • Experience in customer service, account management, or client relationship roles. (Desirable)
Work Schedule
  • Monday to Friday 6am-3pm
Work Location
  • Homebased; must have strong internet at home; Equipment is provided.

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I\'m Interested" button I hereby allow Outsourced Quality Assured Services, Inc. to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

#J-18808-Ljbffr

  • CRM Analyst

    2 weeks ago

    Quezon City, Philippines HawodTech Solutions Full time

    Overview This position assists the organization to build and maintain customer loyalty, utilizing CRM software to analyze customer data and make recommendations on sales, marketing, and consumer service initiatives. Responsibilities Manage and analyze the data that the company collected about customers (this includes sales records, purchase history and its...

  • IT Support Analyst

    1 day ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek:Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...

  • crm

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Dras refrigeration corporation Full time ₱800,000 - ₱1,200,000 per year

    HIRINGJob Title: CRM Developer - Self Hosted CRM Deployment & Support.Job Description:We are seeking a skilled IT professional to assist in the evaluation, set up, configuration and maintenance of a self-hosted customer relationship management (CRM) system. The goal is to implement a secure, local CRM solution-hosted on premises or on a private server - with...

  • Product Support Analyst

    2 weeks ago

    Iloilo City, Philippines GECO Asia Pte Ltd Full time

    Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated from our frontline helpdesk. You will serve as the first line of technical escalation,...

  • Support Analyst I

    2 weeks ago

    Baguio City, Philippines NEKSJOB Full time

    About the Role: The Support Analyst role focuses on keeping existing customers satisfied with products and services. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst ensures clients receive speedy resolutions to any issues that may arise. Responsibilities: ⚫...

  • Junior Software Engineer

    3 days ago

    Makati City, National Capital Region, Philippines CRM Online Australia Pty Ltd Full time A$80,000 - A$120,000 per year

    Job descriptionAbout CRM Online Australia Pty LtdCRM Online is a leading CRM and enterprise integration consultancy providing expertise in CRM, integration, Field Service Management and Marketing Automation. CRM Online has been providing CRM and integration services to Australian and International clients since 2006, and has been recognized with a number of...

  • Data and Systems Analyst

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Remote Raven Full time

    OverviewThe Data and Systems Analyst plays a critical role in driving informed decision-making across Horizon Recovery and affiliated programs. This position is responsible for extracting, auditing, analyzing, and reporting data from multiple internal systems including the EMR, CRM, survey tools, and outcome tracking platforms. The analyst will provide...

  • Sales Analyst

    2 weeks ago

    Iloilo City, Philippines Transcom Worldwide Philippines, Inc. Full time

    Transcom is looking for talented individuals like you to join our awesome team! Be the next Sales Analyst for our Transcom Bacolodsite. Overview What’s in it for YOU! Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join...

  • CRM Head

    2 weeks ago

    Quezon City, Philippines Care Technologies Full time

    Job Description We are seeking a strategic, data-driven, and digitally-savvy Head of CRM to lead the end-to-end management of our customer lifecycle from acquisition to retention, through high-performing digital campaigns. This role will be pivotal in shaping how we connect with customers at every touchpoint by leveraging CRM technologies and tools,...

  • CRM Head

    3 weeks ago

    Quezon City, National Capital Region, Philippines Care Technologies Full time

    Job Description We are seeking a strategic, data-driven, and digitally-savvy Head of CRM to lead the end-to-end management of our customer lifecycle from acquisition to retention, through high-performing digital campaigns. This role will be pivotal in shaping how we connect with customers at every touchpoint by leveraging CRM technologies and tools,...