Product Support Analyst
3 weeks ago
Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated from our frontline helpdesk. You will serve as the first line of technical escalation, ensuring that each issue is accurately assessed, prioritized, and routed to the appropriate teams for resolution. Key Responsibilities Review and triage incoming tickets from the refer queue, ensuring proper categorization and prioritization. Conduct initial investigations using internal tools, system logs, and documentation to determine appropriate next steps. Provide preliminary technical analysis and clarification to minimize unnecessary escalations. Collaborate closely with product teams, QA, and developers to facilitate timely and accurate issue resolution. Maintain clear, detailed ticket notes to support downstream teams and ensure full traceability. Identify recurring issues and contribute to root cause analysis and process improvement initiatives. Support internal documentation efforts by contributing to knowledge bases and triage guides. Requirements General: Strong analytical and problem-solving skills with keen attention to detail. Proficient in both written and spoken English (minimum B2 level). Experience using ticketing systems such as Jira or ServiceNow, and familiarity with escalation workflows. Ability to interpret logs, error messages, and system behaviors to inform triage decisions. Excellent communication skills and ability to collaborate effectively with remote teams. Self-motivated and capable of managing a high-volume ticket queue independently. Willingness to work shift hours to ensure overlap with UK business operations. For Mid-level Candidates: Minimum of 2 years’ experience in QA, software testing, or a similar role, ideally within the insurance or financial services sectors. For Graduate/Entry-Level Candidates: Must hold a technical degree or equivalent qualification. #J-18808-Ljbffr
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Software QA Analyst
1 week ago
Santo Niño Sur, Philippines GECO Asia Pte Ltd Full timeSoftware QA Analyst We are growing our support operations and looking for motivated, detail-oriented, and proactive QA Analysts to join our expanding team. In this role, you’ll contribute to the quality assurance of insurance product configurations and system integrations deployed across multiple markets. You’ll work closely with developers, business...
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Senior Analyst, Material Analytics
7 days ago
Santo Niño 1st, Philippines VF Brands Malaysia Sdn Bhd Full timeVF Corporation is seeking a Senior Data Analyst to join our Materials and Costing Intelligence (MCI) team within the Product Supply Enablement (PSE) function. This role is pivotal in driving supplier performance management through data‑driven insights, enabling strategic decision‑making across our global supply chain. You will collaborate closely with...
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Sales Technical Support
3 weeks ago
, Davao del Sur, Philippines MJT2 FIREPROTECTION PRODUCT TRADING Full timeResponsibilities Support sales efforts by preparing promotional materials and managing leads. Help track sales performance metrics and reports. Coordination and Collaboration: Act as a liaison between the branch and other departments or branches. Qualifications High school diploma or equivalent; a degree in Business Administration or a related field is...
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Clinical Application Specialist
4 days ago
Santo Niño 1st, Philippines SmartHire by SEEK Full timeClinical Application Specialist (Ultrasound) Our client is seeking a Clinical Applications Specialist (Ultrasound) to join their team! About Our Client Our client is a leading provider of medical equipment, supplies, and services across Asia. With an extensive distribution network spanning government and private hospitals, clinics, laboratories, and nursing...
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Scrub Nurse
3 weeks ago
Santo Niño 1st, Philippines SMITH & NEPHEW SERVICES SDN. BHD. Full timeLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Overview Product Specialist, or Surgical instruments, provide crucial support in surgical procedures by preparing operating rooms, handling instruments, and ensuring equipment availability. They manage sterile instrumentation, follow strict protocols for...
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Data Engineer
2 hours ago
Santo Niño 1st, Philippines HCL Singapore Pte Ltd Full timeWe are seeking a talented and driven Data Engineer to join our team. You will be responsible for building and deploying data pipelines, scalable machine learning models and bridging the gap between data science and production systems. You will collaborate with data scientists and software engineers to translate research and prototypes into robust,...
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Production Planner
1 week ago
Santo Tomas, Calabarzon, Philippines Nippon Premium Bakery, Inc. Full time ₱600,000 - ₱800,000 per yearI. PRIMARY RESPONSIBILITIESPrepares production plan based on Sales and Marketing Plan.Identifies factory capacity, manufacturing processes lead time to support production plan.Prepares materials procurement plan based on production plan, standard raw materials requirement per case and stock condition according to ideal standard stock level.Complies with...
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Sales Order Management Executive
1 week ago
Santo Niño 1st, Philippines IDS Medical Systems Group Full timeResponsibilities Responsible for processing a variety of sales order types in the ERP system in a timely and efficient manner. Support and work closely with the business teams to ensure all orders are processed through the entire order processing cycle to meet customers’ needs. Receive and validate Customer Order / Order Instruction, including but not...
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Medicine Analyst
3 weeks ago
, Davao del Sur, Philippines DVO5 H IN H INC. MAGALLANES BRANCH Full timeOverview We are seeking a detail-oriented and highly analytical Medicine Analyst to join our team. The successful candidate will be responsible for conducting research, analyzing medical data, and ensuring compliance with health regulations. This role requires a strong understanding of pharmaceutical products and their impacts, as well as the ability to...
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Financial Analyst
3 weeks ago
, Davao del Sur, Philippines Eastwest Bank Quirino Full timeOverview We are seeking a detail-oriented Financial Analyst to join our team. In this role, you will analyze financial data, create forecasts, and provide actionable insights to support strategic decision-making. You will be responsible for preparing financial reports, monitoring key performance indicators, and identifying trends to optimize company...