Manager Business Transformation

2 months ago


Taguig City, Philippines RecruiterPH Full time

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:
• Experience in a shared service center environment, with proven experience in - -Continuous Improvement,
Automation, Lean Six Sigma
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units
• Demonstrated understanding of ethical behavior, exhibiting ability to ensure his own behavior and the behavior of others is consistent with company standards and values of the organization
• Functional skills include Business Analysis, Analytics Solutions Designs, Stakeholder Management, Project Management, Storytelling or Communication, Critical Thinking and Problem Solving, Continuous Improvement,
Transformation
• Technical Skills include Innovation, Business Process Management, Quality Management, Intelligent Process
Automation and Metrics

Preferred:
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience for the job.

Required:
• Bachelor’s or Masters in Business, Statistics, Math, Comp Sci, Economics, Physics, Engineering or related
scientific disciplines
• Work experience of 3-4 years of relevant experience of leading and performing as a business excellence lead or advisor in BPO or service sector and 5-8 years of overall experience in any of the following - Insurance, Contact Center, Health Care, Pharma
• Experience in statistical tools, RPA and related projects in RPA, Project Management and Demonstrated
strong understanding of Process modeling tools and concepts.
• Certified Green Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.).

Preferred:
• Have 7+ years of experience gained through increasingly responsible management positions within Process Engineering, Operational Excellence, Continuous Improvement and Automation. Experience working in a shared service organization serving US business units
• Blackbelt certification



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