Business Transformation Senior Manager

3 months ago


Taguig City, Philippines Manpower Core Group Inc. Full time
Key Skills
Black Belt Trained or Certified, Business Excellence, RPA Solutions, Artificial Intelligence, Process Improvement, BPO Experience, .Shared Services

PROJECT NAME: Business Transformation
POSITION TITLE: Business Transformation Senior Manager
WORK SETUP: Hybrid

Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Taguig CIty.
SKILL AND QUALIFICATIONS:

• Local Preferred - Open to Non-Local
• Black Belt Trained or Certified with relevant experience in AI and RPA
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
• At least 10 years of experience in leadership position
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry

RESPONSIBILITIES:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities

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