Process Trainer Professional
1 week ago
As a Process Trainer with Solid Mark Manpower Services Inc., you will play a vital role in delivering continuous training and development programs for our agents. Your primary responsibility will be to develop and deliver training and certification programs to enhance their knowledge and skills. You will be responsible for implementing training courses, including outlines and syllabi, for the platform you are assigned to. Additionally, you will maintain and inventory all training materials assigned to you. Your tasks will also include developing and implementing report methodologies to determine the status and certification of our agents. Furthermore, you will be accountable for the quality of all agents brought to the floor sign-off methodology. You will need to adhere to the schedule of training programs and attend training meetings. To stay up-to-date, you will expand your training knowledge through seminars and keep abreast of current training issues. You will work with Operations and Quality Assurance to understand the largest problem areas of our current agents and institute them into the training process. Finally, you will work with Operations to design and implement refresher training for our current certified agents.
Key Responsibilities:
- Develop and deliver training and certification programs
- Implement training courses, including outlines and syllabi
- Maintain and inventory all training materials
- Develop and implement report methodologies
- Accountable for the quality of all agents brought to the floor sign-off methodology
- Adequate training knowledge through seminars and keep abreast of current training issues
- Work with Operations and Quality Assurance
- Design and implement refresher training
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