Team Lead for Revenue
4 days ago
Pinterview
Negotiable
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDescriptionOur client is actively seeking a candidate for a Team Lead for a Revenue & Alert Monitoring.
Job Location - BGC Taguig City Philippines - On-Site work set-up.
Job Description:
The Revenue & Alert Monitoring Team Lead is responsible for overseeing the day-to-day operations of a team of Revenue Monitoring Analysts and Alert Triage Analysts. This role involves ensuring accurate monitoring, guiding analysts in investigations, managing escalations, and improving processes. The Team Lead acts as the first point of contact for issues within the team and ensures seamless coordination with other departments.
Key Responsibilities:
- Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently.
- Act as the first escalation point for analysts when revenue drops or critical alerts arise.
- Assist team members with investigations, troubleshooting, and identifying resolutions.
- Conduct regular team meetings to discuss performance, challenges, and updates.
- Ensure revenue trends and alerts are being actively monitored and analyzed.
- Review flagged anomalies and validate findings before escalating to the Manager or other teams.
- Maintain detailed documentation of incidents, investigations, and resolutions.
- Coordinate with other departments to resolve minor issues before escalating to the appropriate department.
- Identify inefficiencies in monitoring processes and recommend enhancements.
- Train and mentor team members on best practices, tools, and troubleshooting techniques.
- Ensure compliance with escalation protocols and incident response procedures.
- Compile and review reports on revenue fluctuations, alert trends, and issue resolution metrics.
- Assist in preparing detailed reports for upper-level officers.
Qualifications:
- Bachelor's degree in Business, Finance, IT, Data Analytics, or a related field.
- At least 2-4 years of experience in revenue monitoring, alert triage, or a related field.
- Familiar with ITIL framework or have undergone ITIL foundation training.
- Familiarity with ticketing systems (i.e. Jira, ServiceNow, etc.).
- Previous experience in a leadership or senior analyst role is preferred.
- Strong analytical and problem-solving skills.
- Good communication and coordination abilities.
- Experience with monitoring tools, dashboards, and data analysis platforms.
- May require shift-based work or on-call support for critical issues.
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