Associate Team Lead

3 days ago


Makati, Philippines Nityo Infotech Full time
Location: Makati
Work Setup: hybrid (3 days onsite, 2 days WFH)
Work Schedule: Graveyard shift (Night shift)

REQUIREMENTS
 Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)
 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)
 2 -3 years SME, mentor or supervisory experience (Required)
 Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
 Proficiency in the use of PC applications. (Required)
 Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)
 Effective oral and written communication skills required.
 Strong interpersonal, conflict management and mentoring skills.
 Effective time management skills, organization, and planning required

This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has
significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and
maintain a high level of associate engagement and client/participant satisfaction.

 Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.
(30% of time)
 Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
 Achieves objectives for associate engagement and turnover. (20% of time)
 Collaborate with other internal departments to ensure service objectives are met. (15% of time)
 Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
 Creates a high-performance team environment that supports/reinforces associate development and retention. Provides
periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring,
compensation management, and performance management of the staff. Assists in determining the team's training
requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
  • Associate Team Lead

    4 days ago


    Makati, Philippines Nityo Infotech Full time

    Location: MakatiWork Setup: hybrid (3 days onsite, 2 days WFH)Work Schedule: Graveyard shift (Night shift)REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3...

  • Associate Team Lead

    4 days ago


    Makati, Philippines Nityo Infotech Full time

    Location: Makati Work Setup: hybrid (3 days onsite, 2 days WFH) Work Schedule: Graveyard shift (Night shift) REQUIREMENTS  Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)  3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) ...

  • Team Lead

    4 days ago


    Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Role OverviewNityo Infotech seeks a seasoned Team Lead to oversee the day-to-day activities of a Service Center area, ensuring exceptional client service and associate engagement.


  • Makati, Philippines Nityo Infotech Services Philippines Full time

    This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction. • Oversees...


  • Makati, Philippines Nityo Infotech Services Philippines Full time

    This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.• Oversees the...


  • Makati, Philippines Nityo Infotech Full time

    Nityo InfotechLocation: Makati (Hybrid Set-up)Schedule: Night ShiftAre you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career!Qualifications:-- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred)-- 3-5 years of experience in customer service,...


  • Makati, Philippines Nityo Infotech Full time

    Nityo Infotech Location: Makati (Hybrid Set-up) Schedule: Night Shift Are you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career! Qualifications: -- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred) -- 3-5 years of experience in customer...


  • Makati, Philippines Nityo Infotech Full time

    Nityo InfotechLocation: Makati (Hybrid Set-up)Schedule: Night ShiftAre you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career!Qualifications:-- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred)-- 3-5 years of experience in customer service,...


  • Makati, Philippines Nityo Infotech Full time

    Nityo Infotech Location: Makati (Hybrid Set-up) Schedule: Night Shift Are you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career! Qualifications: -- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred) -- 3-5 years of experience in customer...


  • Makati, Philippines Nityo Infotech Full time

    Nityo Infotech Location: Makati (Hybrid Set-up) Schedule: Night Shift Are you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career! Qualifications: -- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred) -- 3-5 years of experience in customer...


  • Makati, Philippines Nityo Infotech Full time

    Nityo Infotech Location: Makati (Hybrid Set-up) Schedule: Night Shift Are you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your career! Qualifications: -- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred) -- 3-5 years of experience in customer...


  • Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Establish a successful career in finance with Neksjob Philippines as a Finance Team Associate.About the RoleWe are seeking an experienced Chargeback Coordinator to join our team in Ayala, Makati. The ideal candidate will have AP and AR experience, excellent communication skills, and a strong understanding of financial processes.Key ResponsibilitiesManage...

  • Marketing Team Lead

    7 days ago


    Makati City, National Capital Region, Philippines CSC Full time

    About CSCCSC is a leading organization that values excellence and innovation in the industry.Job Title: Marketing Team LeadSalary:$80,000 - $110,000 per yearJob DescriptionWe are seeking an experienced Marketing Team Lead to join our team. The successful candidate will be responsible for managing marketing campaigns and leading a team of marketers.Required...


  • Makati City, National Capital Region, Philippines TalentHero Full time

    Job DescriptionTalentHeroWe are seeking a seasoned Procurement Team Lead to join our team.Key Responsibilities:Team Leadership: Lead and mentor the procurement team to achieve deliverables and Key Results Area (KRA) goals, fostering a culture of collaboration and excellence.Vendor Sourcing: Systematically source vendors and procure goods, ensuring compliance...

  • HR Team Lead

    1 month ago


    Makati City, National Capital Region, Philippines VorteCall LTD Full time

    Job Title: HR Team LeadVorteCall LTD is seeking a skilled HR Team Lead to oversee the recruitment process, manage candidate relationships, and maintain recruitment data.Estimated Salary:£50,000 - £70,000 per annum, depending on experience.About the Role:Company OverviewVorteCall LTD is a leading technology company that requires an experienced HR...

  • Payroll Team Lead

    2 days ago


    Makati City, National Capital Region, Philippines HR Panoptik Global Full time

    About Us">HR Panoptik Global is a leading provider of payroll services, dedicated to delivering accurate and compliant staff payments.">The Role">We are seeking a Senior Payroll Administrator to lead our payroll processes and ensure timely, compliant, and accurate staff payments. This is an independent contractor role based on-site in Makati City with a...

  • Unit Head Associate

    2 months ago


    Makati, Philippines Bullish Advisors Agency Full time

    Do You Dream of Building Something Bigger Than Yourself? As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time. Are You...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a renowned organization with a strong presence in the industry. We are dedicated to delivering exceptional results and fostering a culture of excellence.Job SummaryWe are seeking an experienced Sales Development Team Lead to join our team. This is an excellent opportunity for a talented professional to take on a...

  • Unit Head Associate

    1 week ago


    Makati, Philippines Bullish Advisors Agency Full time

    Do You Dream of Building Something Bigger Than Yourself?As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time.Are You...

  • Restaurant Team Lead

    1 month ago


    BGC Taguig/Makati, Philippines RCX Recruitment Inc. Full time

    Job SummaryWe are seeking an experienced Dining Manager to lead our restaurant team in achieving high standards of customer service and sales growth. As a key member of our management team, you will be responsible for driving business results and contributing to the overall success of our dining operations.About YouYou will have a proven track record of...