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Japanese Bilingual Customer Service Staff

4 months ago

Lipa City, Philippines RCX Philippines Full time

With Saturday schedule
-Serves customers by providing product and service information and resolving product and service problems.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-Prepares product or service reports by collecting and analyzing customer information.
-Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:
- BS Industrial Engineering or BS Business Administration graduate
- At least N3 or N2 level
- Must have at least 1 year of working experience as Japanese Interpreter in a manufacturing company.
- Excellent in communication skills, verbal and written.