Retail Product Engineer

The Product Engineer is responsible for ensuring the technical compliance and quality of products throughout their lifecycle. The Product Engineer will lead product design and development efforts, conduct testing and validation, ensure supplier compliance, collaborate with cross-functional teams, and drive continuous improvement initiatives. The role also involves supporting product training and sourcing new materials with the R&D team.

Duties:
Product Design and Development
Leads the design and development of new products from concept to production.
Creates detailed product designs, prototypes, and comprehensive testing plans.
Collaborates with suppliers and manufacturing partners to ensure the feasibility and cost-effectiveness of product designs.
Applies Design for Manufacturability (DFM) and Design for Assembly (DFA) principles to ensure products are efficient to produce and assemble.

Market Research and Analysis
Conducts research and analysis to identify market trends, customer needs, and competitive products.
Incorporates findings into product development strategies to meet market demand and customer preferences.
Stays informed about industry trends, emerging technologies, and best practices in product engineering, incorporating new knowledge and skills into product development efforts.

Testing, Validation, and Quality Assurance
Leads product testing and validation activities, including prototype testing, performance testing, and regulatory compliance testing.
Analyzes testing results and implements design improvements to ensure product quality and cost efficiency.
Documents and maintains accurate records of product designs, specifications, and test results.
Ensures compliance with internal quality management systems and industry standards, maintaining a high level of product integrity.

Collaboration and Cross-functional Support
Works closely with cross-functional teams such as product management, design, and manufacturing to ensure alignment with product requirements and specifications.
Provides technical support to internal teams and external partners throughout the product development process.
Addresses engineering challenges and works collaboratively to find innovative solutions.

Customer and Client Support
Responds to customer and client queries regarding product returns, replacements, and refunds.
Provides timely and satisfactory feedback, ensuring customer concerns are addressed and resolved efficiently.

Continuous Improvement
Contributes to continuous improvement initiatives, identifying areas to streamline processes and enhance product quality.
Works on optimizing product performance and overall efficiency through data analysis and process improvements.

Ensure Technical Compliance and Quality of Products
Evaluates product specifications and performance to ensure compliance with both internal standards and regulatory requirements.
Collaborates with suppliers to ensure product quality, performance, and compliance standards are met.
Works with Learning & Development (L&D) teams to design and implement product training programs for internal teams.
Supports the R&D department in sourcing new materials and ensuring they meet the technical and quality standards necessary for new products.

Other Duties:
Performs other related duties that may be assigned from time to time.

Qualifications:
Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related field
With at least 1-3 years experience in vehicle and/or aircon maintenance, or in the similar technical role
Experience with product testing, validation, and regulatory compliance processes is an advantage
Strong problem-solving skills
Excellent communication and collaboration skills
Knowledge in manufacturing processes
Must be analytical and keen to details
Familiarity with regulatory standards and requirements

The incumbent is expected to report for work daily according to the schedule set by the employer, must be physically and mentally fit to perform the assigned tasks, must be willing to travel to do field work depending on the needs and occasion, may be requested to work overtime.

Office-based – 60% normal duties
Field-based –40%