Head of Wealth Product Solutions and Retail Products

Head of Wealth Product Solutions and Retail Products HSBC Taguig, National Capital Region, Philippines Role Purpose The Head of Wealth Product Solutions & Retail Products (‘WPS&R’) is a senior leadership role reporting to the Head of International Wealth and Premier Banking (IWPB) in the Philippines. The role holder is responsible for all Wealth and Retail products, including Deposits and Credit Cards. Primary responsibilities include defining and leading the execution of strategies to drive and expand profitable Wealth and Retail business, providing a seamless and consistent client experience across all channels, delivering balance sheet growth, increasing market share across products, and positioning IWPB for long‑term sustainable growth as aligned with Group strategy. In This Role You Will Be Leading the development and management of all retail and wealth product solutions, ensuring that these are consistent with customer needs, product mix and proposition, with Wealth, FX and Deposits as core components. Maximising the results of all IWPB wealth and retail products with a focus on accelerating overall contribution of Wealth to IWPB P&L. Driving market share growth in Deposits and Wealth whilst continuing to manage profitable contribution from cards within our target segments, with strong disciplines for cost reductions, marketing activities and product enhancements. Formulating and implementing long‑term business strategies for target segments and products, seeking to maximise customer growth, Net New Money, customer relationship growth, customer satisfaction through Net Promoter Score (NPS), business profitability and return on tangible equity. Establishing strong discipline and cadence with the Sales teams and embedding a Sales and Service culture to deliver business targets. Managing operational risk, including its identification, assessment, mitigation and control, and reporting. Engaging closely with Risk management to develop refined credit policies that enable aspirational growth targets in a profitable and controlled manner. Reviewing and challenging existing policies and processes, and introducing innovative, cost‑effective solutions, including outsourcing where justified. Principal Accountabilities And Responsibilities Strong focus on achieving aspirational growth targets while investing in the Brand and building a platform for future profitability. Define and oversee implementation of commercial and operational activities of the WPS&R team to reach the operating plan and accelerate growth to improve market positioning within Asia Pacific IWPB and the wider Philippine market. Ensure close connection between market trends/clients’ needs and ultimate product/channel delivery and business strategy, driving projects in response to market changes and opportunities and in line with HSBC Group strategy. Maintain robust oversight of WPS&R P&L and Balance sheet activities to deliver committed financial targets. Implement Group compliance requirements locally by containing compliance risk in liaison with internal and external stakeholders, ensuring adequate compliance capability and culture and owning the relationship with regulatory bodies where required. Measured through business growth, market share, product profitability, client/product penetration rate, competitor tracking, independent surveys, customer satisfaction surveys, cross‑selling and detailed marketing campaign reviews. Leadership & Teamwork Build a team fit for the future growth of the business, including expanding roles of current team members, reallocating resources, hiring the right skills, managing underperformers, and building a robust succession plan. Cultivate an environment that supports diversity and inclusion, reflecting the HSBC brand. Create an environment of engagement and empowerment, ensuring collaboration throughout the organization. Drive a high‑performance culture in line with HSBC everyday performance management standards. Direct strategic goals in conjunction with the IWPB Exco team, key stakeholders and Group strategy to build profitable and sustainable business. Measured through client penetration rate/retention, customer satisfaction surveys, delivery of transformation programmes and influence on key partners, including regulators. Customers / Stakeholders Foster and develop a customer‑centric ethos, using customer insights to continuously enhance customer experience, increasing loyalty, advocacy and retention. Pivotal the business toward a digital‑first distribution model through continuous investment, upskilling of people capabilities and building third‑party partnerships. Maintain strong relationships with key partners and stakeholders in country and group as well as externally to deliver better solutions for IWPB customers. Build and nurture relationships with key external stakeholders including regulators, product partners, service partners and industry players. Exceed growth (acquisition) and customer delight (NPS) plans for IWPB MNL. Ensure clear alignment of strategic priorities for IWPB MNL across all stakeholders. Operational Effectiveness & Control Adherence to local and global applicable regulatory standards. Ensure appropriate financial and non‑financial risk management and oversight. Responsible for governance and oversight operating model. Ensure appropriate day‑to‑day running of IWPB MNL with appropriate controls and oversight in place. Measured through internal and external audit results. Qualifications Relevant experience and financial performance track record, with extensive knowledge of the wealth and retail business and aptitude to drive future‑focused strategy. Proven track record of leading a large team to deliver business outcomes and major transformation programmes, effectively influencing within the organization. Strong managerial, planning, analytical, communications, decision‑making, lateral thinking, influencing, interpersonal and project management skills. Customer focused and passionate to champion change within the organization while building a sustainable business via thorough understanding of the local market dynamics (economic, regulatory, competitive) and inherent operational risks. Strong business acumen, ability to use numerical data to develop tactical and strategic plans and change them as warranted by results. Minimum of a bachelor’s degree in finance, business, economics or related fields. #J-18808-Ljbffr