Customer Service Manager

6 days ago


Quezon City, National Capital Region, Philippines Elite Headhunting Full time

• Previous experience handling customer service operations or a distribution company. Plus it in mobile phones/tech/laptop/home appliances/ audio industry

• Oversee, guide, keep accountability of ecomm chat agents under your direct report — ecommerce customer service lead (handle chat agents, ensure they reply to messages, process refunds/replacement, claim fraud orders)

• Oversee, problem solve, set process and accountability for service center network of a home appliance brand.

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