Customer Service Representative

2 weeks ago


Calamba Laguna, Philippines Straive Full time

Key Responsibilities:

- Respond promptly to customer inquiries through chat or email platforms.
- Provide accurate, valid, and complete information to customers by using available resources and systems.
- Handle and resolve customer complaints or issues with professionalism and empathy.
- Guide customers on company products/services, troubleshooting when necessary.
- Document all interactions and updates accurately in the system.
- Collaborate with team members and other departments to resolve escalated issues.
- Strive to meet or exceed individual and team performance metrics.

Qualifications:

- At least Senior High School Graduate or equivalent; bachelor’s degree is a plus.
- Above average written communications skills with strong attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using basic computer applications and navigating online tools.



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