Customer Service Representative
2 days ago
Company Overview
Talent Outsourcing Channel Solutions is a leading provider of outsourcing solutions, dedicated to delivering exceptional customer experiences.
Job Description:
We are seeking highly skilled and motivated Customer Service Representatives to join our team on a permanent work-from-home basis. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Communicate effectively with customers to understand their concerns and provide suitable options for resolution.
- Provide excellent customer service and ensure customer satisfaction through active listening, empathy, and problem-solving skills.
- Answer professional inquiries and ask relevant questions to gather necessary information.
- Exercise good judgment to handle calls appropriately and make informed decisions.
- Resolve telephone messages and deliver information and recommendations to customers.
Required Skills and Qualifications:
- Must be at least 18 years old and reside within Metro Manila NCR, Cavite, Laguna, Rizal, or Bulacan.
- Minimum 6 months of BPO international Voice experience.
- At least 6 months of technical experience or a graduate/undergraduate degree in a tech-related field.
- Excellent communication skills, both written and verbal.
- A high-speed internet connection (at least 30mbps) and personal equipment.
- Amenable to working from home and willing to start immediately.
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