Customer Service Ambassador
21 hours ago
About Straive
">Straive is a dynamic organization committed to delivering exceptional customer experiences.
">Job Description
">We are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing timely and accurate responses to customer inquiries through various channels.
">Main Responsibilities
">- ">
- Respond promptly to customer inquiries, ensuring that all concerns are addressed in a professional and courteous manner.">
- Provide detailed and accurate information to customers, utilizing available resources and systems to resolve their queries efficiently.">
- Handle and resolve customer complaints or issues with empathy and professionalism, striving to exceed customer satisfaction expectations.">
- Guide customers on company products and services, offering troubleshooting assistance when necessary.">
- Document all interactions and updates accurately in our system, maintaining clear and concise records.">
- Collaborate with team members and other departments to resolve escalated issues, fostering a culture of teamwork and collaboration.">
- Strive to meet or exceed individual and team performance metrics, consistently delivering high-quality results.">
Requirements
">To succeed in this role, you will need:
">- ">
- A minimum of Senior High School graduation or equivalent; a bachelor's degree is considered an asset.">
- Strong written communication skills, with the ability to articulate complex information clearly and concisely.">
- The ability to multitask and manage time effectively in a fast-paced environment.">
- Proficiency in using basic computer applications and navigating online tools.">
Benefits and Opportunities
">We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
-
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