Customer Service Ambassador

21 hours ago


Calamba, Calabarzon, Philippines Straive Full time

About Straive

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Straive is a dynamic organization committed to delivering exceptional customer experiences.

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Job Description

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We are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing timely and accurate responses to customer inquiries through various channels.

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Main Responsibilities

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  • Respond promptly to customer inquiries, ensuring that all concerns are addressed in a professional and courteous manner.">
  • Provide detailed and accurate information to customers, utilizing available resources and systems to resolve their queries efficiently.">
  • Handle and resolve customer complaints or issues with empathy and professionalism, striving to exceed customer satisfaction expectations.">
  • Guide customers on company products and services, offering troubleshooting assistance when necessary.">
  • Document all interactions and updates accurately in our system, maintaining clear and concise records.">
  • Collaborate with team members and other departments to resolve escalated issues, fostering a culture of teamwork and collaboration.">
  • Strive to meet or exceed individual and team performance metrics, consistently delivering high-quality results.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of Senior High School graduation or equivalent; a bachelor's degree is considered an asset.">
  • Strong written communication skills, with the ability to articulate complex information clearly and concisely.">
  • The ability to multitask and manage time effectively in a fast-paced environment.">
  • Proficiency in using basic computer applications and navigating online tools.">
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Benefits and Opportunities

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We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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