Senior Leader Contact Center Operations

Responsibilities:Support and enhance Genesys Contact Center solutions, acting as a subject matter expert when needed.Participate actively in team discussions and contribute to resolving operational and technical issues.Collaborate with cross-functional teams to gather requirements and translate them into functional specifications.Perform testing,...

SummaryAs a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using...

Workforce & Quality Manager (BPO / Contact Center)Location: Taguig (Full Onsite)Work Schedule: Night ShiftEmployment Type: Full-timeSalary Range: PHP 90,000 – PHP 120,000 (depending on experience)About the RoleWe are seeking an experienced Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics for a global BPO...

The Contact Center Team Lead role involves managing team performance, handling escalated inquiries, resolving complex issues, and ensuring customer satisfaction across multiple communication channels, such as phone, email, and chat. The Team Lead also plays a key role in training, mentoring, and motivating team members to achieve high service standards and...

The Contact Center Manager plays a crucial role in overseeing daily operations to ensure superior consumer service based on our brand needs. Key responsibilities include managing staff, monitoring contact volume, and creating a positive work environment. They track performance metrics, analyze data, and implement quality assurance programs to enhance...

Overview:Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or...

Axos Bank is seeking a highly skilled and experienced SOC Engineer to lead threat detection, incident response, and continuous monitoring efforts within our Security Operations Center. This role is critical to maintaining the confidentiality, integrity, and availability of our systems and data, especially in a highly regulated financial environment. The...

Position: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: Health coverage for the employee and two dependents from Day 1 Quarterly performance bonuses Excellent opportunities for career growth and exposure to multiple accounts Requirements: At least 8 years of experience in BPO/BPM, with a proven track record in customer service...

About the Position: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent opportunities for career growth and exposure to multiple accounts Requirements: - Minimum of 8 years experience in BPO/BPM industries, with at least some...

A leading company in FMCG and retail is seeking a senior leader to drive commercial, marketing, and supply chain strategies. With a focus on operational excellence and team leadership, the role requires 12-15 years of experience in FMCG, retail, or similar sectors. Responsibilities include leading cross-functional teams, optimizing inventory, and enhancing...