Genesys Contact Center Operation

SummaryAs a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using...

Workforce & Quality Manager (BPO / Contact Center)Location: Taguig (Full Onsite)Work Schedule: Night ShiftEmployment Type: Full-timeSalary Range: PHP 90,000 – PHP 120,000 (depending on experience)About the RoleWe are seeking an experienced Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics for a global BPO...

The Contact Center Team Lead role involves managing team performance, handling escalated inquiries, resolving complex issues, and ensuring customer satisfaction across multiple communication channels, such as phone, email, and chat. The Team Lead also plays a key role in training, mentoring, and motivating team members to achieve high service standards and...

Axos Bank is seeking a highly skilled and experienced SOC Engineer to lead threat detection, incident response, and continuous monitoring efforts within our Security Operations Center. This role is critical to maintaining the confidentiality, integrity, and availability of our systems and data, especially in a highly regulated financial environment. The...

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Reporting to: Contact Care...

About the job IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig)Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunitiesRequirements:Bachelors degree in computer science, IT, Engineering, or a related fieldAt least 5 to 8 years of working experience in IT, with a...

Position: Operations Supervisor - Travel/Airline (Taguig) | OnsiteKey Qualifications:Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered.Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement.Track...

We have an immediate need for a highly skilledTransformation Leadwithcontact centerexpertise to lead a self-service project involving design and implementation of IVR and chatbot self-service solutions as well as agent-facing automations. The ideal candidate has the ability to blendindustry insight,CX advisory, andtransformation expertiseto deliver...

Role OverviewWe are seeking a strategic and execution-focused Revenue Operations Lead/Manager to elevate sales performance through data-driven insights, process optimization, sales tools management, and enablement support. This role sits at the intersection of Sales, Marketing, Product, and Client Success—ensuring our global sales teams are aligned,...

Ayala Malls — it's all about creating an Amazing experience. With over 60 commercial centers strategically located in the Philippines' main cities and emerging growth areas, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design. We provide a refreshing...