US Retail Account

1 week ago


Taguig, Philippines 247 ai Full time

-HS/SHS Graduate : With at least 6 months of call center experience
-Completed 2nd Year in College: No call center experience required
• Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
• Responsible for adhering to client call handling protocol and procedures
• Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
• Responsible for resolving customer needs, concerns and problems.
• Responsible for educating the customer on detailed product information
• Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
• Responsible for customer case documentation
• Responsible for proper call escalation, call transfer and redirection of customer concerns.
• Responsible for delivering voice of the customer feedback to the client to improve overall service
• Responsible for delivering insight on how to improve overall customer satisfaction.
• Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.


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