Customer Service Representaitve

4 weeks ago

Bacolod City, Western Visayas, Philippines Green Ocean Property Management Full time

Job Overview:

We are seeking a highly organized and experienced Virtual Assistant with plumbing knowledge to join our property management team. The ideal candidate will provide administrative support and assist with plumbing-related tasks remotely. This role requires excellent communication skills, attention to detail, and the ability to work independently.

Responsibilities:

  1. Administrative Support:
    • Manage calendars, schedule appointments, and coordinate meetings for property managers.
    • Handle email correspondence and respond to inquiries promptly and professionally.
    • Assist with document preparation, data entry, and maintaining accurate records.
  2. Plumbing Coordination:
    • Coordinate plumbing repairs, maintenance, and inspections for rental properties.
    • Liaise with tenants and vendors to schedule service appointments and ensure timely completion of work.
    • Communicate with property managers to provide updates on plumbing issues and resolutions.
  3. Troubleshooting and Support:
    • Provide remote troubleshooting support to tenants and property managers for plumbing-related issues.
    • Assess plumbing problems reported by tenants and determine appropriate course of action.
    • Offer guidance and recommendations for temporary solutions until professional assistance can be arranged.
  4. Inventory Management:
    • Maintain inventory of plumbing supplies and equipment for rental properties.
    • Monitor stock levels, place orders for replenishment, and track deliveries.
    • Coordinate with vendors to ensure timely delivery of supplies and manage invoicing.
  5. Documentation and Reporting:
    • Prepare reports on plumbing maintenance activities, including work orders, inspections, and repairs.
    • Document details of plumbing incidents, resolutions, and follow-up actions taken.
    • Assist with compiling data and generating insights to support decision-making related to property maintenance.

Requirements:

  • An Engineering background is a plus.
  • Previous experience as a virtual assistant or in administrative support roles.
  • Strong understanding of plumbing systems and experience in the plumbing industry.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using virtual communication tools such as email, chat, and video conferencing.
  • Highly organized with the ability to multitask and prioritize tasks effectively.
  • Attention to detail and accuracy in documentation and record-keeping.
  • Ability to work independently and demonstrate initiative in problem-solving.
  • Familiarity with property management software and tools is a plus.

Location: This is a remote position, allowing the candidate to work from their own location with a reliable internet connection and necessary equipment.

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