Operational Excellence Specialist I

4 weeks ago

Taguig, National Capital Region, Philippines Movate Technologies Services Limited Full time

At least 5 years of BPO experience in a multi-site, multi-client, BPO environment.

At least 3 years of experience in Report Analytics, SQL, and PowerBI.

Ability to work independently and closely with the assigned campaigns.

Flexible with extending shifts when needed.

Bachelor's degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)

Job Description:

This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.

Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.

Preference for Lean Six Sigma and COPC trained or certified

Knowledge of Freshworks, Salesforce, or similar is a plus.

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