Customer Support Agent with English

3 days ago

Manila, National Capital Region, Philippines amberstudio Full time

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation.

About the role:

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related questions they may have.

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.

First and foremost, one of our core values is Culture, and this is reflected in our daily activities.

We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.

The Quest:
  • Provide support and answer inquiries for Live Players.
  • Gather relevant data from the players, understand the root cause, and offer personalized solutions.
  • Constantly keeping yourself updated in terms of game/features/design/procedural changes.
  • Be in tune with the project's productivity and quality targets.
  • Carefully check the backlog and report negative trends as soon as possible.
  • Maintain healthy KPI results on a daily/weekly/monthly basis.
The Skills:
  • High level of fluency in written and spoken English.
  • Excellent written and verbal communication skills.
  • At least 1 year of working experience in customer service, player support, or contact center.
  • Hands-on experience with contact center processes, tools, and multilingual support.
  • Innovative and passionate about delivering the best user experiences possible.
  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
  • Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
  • Video games knowledge.
  • Technical support experience in a customer-focused role is preferred, but not essential.
Tools:
  • Helpshift
  • Slack / Zoom
  • MS Office Suite
Nice to have:
  • iOS/Android/Switch/PlayStation/PC experience.
  • Ability to work in a multicultural environment.
  • Game support knowledge.
The Reward:
  • A fun and dynamic community of artisans where you can make a difference.
  • Yearly service incentive leave of five (5) days with pay upon completing one (1) year of employment and every anniversary thereafter.
  • Additional Days Off according to Amber's internal policy.
  • Monthly Rice Allowance after regularization.
  • A professional and friendly work environment.
  • A competitive compensation package.
  • Awesome and talented colleagues.
  • Support from all your teammates.
  • Access to training and learning programs.

#J-18808-Ljbffr

  • Customer Support Agent with English

    3 days ago

    Manila, National Capital Region, Philippines Amber Full time

    About us:At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Customer Support Agent with English and Thai

    3 weeks ago

    Manila, National Capital Region, Philippines Amber Full time

    About usAt Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Customer Support Agent (with Shopify & Gorgias Experience)Location: Remote (Philippines preferred)Position Type: Full-TimeAbout the RoleWe are looking for 2 dedicated Customer Support Agents to join our team. The ideal candidates will have excellent communication skills, a strong customer-first mindset, and hands-on experience with Gorgias and...

  • AI Agent Enablement Designer

    2 days ago

    Manila, National Capital Region, Philippines Support Services Group Full time $700 - $900 per year

    Support Services Group is looking for a highly energetic and collaborative AI Agent Enablement Designer. Role Summary This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to develop, implement, and optimize AI-driven solutions that empower agents. This role involves designing intelligent workflows and...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines Patrianna Limited Full time

    Position SummaryPatrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills...

  • Customer Support Agent – Retail

    2 days ago

    Manila, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    Job Description: We are looking for a dedicated and customer-oriented Customer Support Agent to join our Retail Support Team in Manila. In this role, you will be responsible for delivering outstanding service to retail customers by handling inquiries, resolving issues, and ensuring a seamless customer experience. This is an excellent opportunity for...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time $40,000 - $80,000 per year

    About ShiftCareShiftCare is a rapidly growing Saas company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.What's the opportunity?We are looking for...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time $40,000 - $80,000 per year

    About ShiftCareShiftCare is a rapidly growing Saas company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.What's the opportunity?We are looking for...

  • Customer Support Agent

    3 weeks ago

    Manila, National Capital Region, Philippines Indie Campers Full time

    Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have welcomed...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines KickAss Products Pty Ltd Full time ₱30,000 per year

    Are you ready for a KickAss career change?We have an awesome opportunity to join the KickAss Customer Experience Team.Start Date: ImmediatePosition Type: ContractorWork from home requirements: Must supply own computer, multiple screens, and quality headset with sufficient internet accessHours: 40-hour standard week, additional hours available. Must be...