Customer Service Agent

5 hours ago

Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time
Overview

Join to apply for the Customer Service Agent (Mactan) role at 1Aviation Groundhandling Services, Corp.

Department: Customer Service - Mactan

Employee Type: Probationary

Now Hiring: Customer Service Agent – Mactan (Cebu). If you're passionate about customer service and aviation, 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you

Job Overview

As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Responsibilities
  • Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
  • Ensure full compliance with aviation safety, security, quality, and customer service standards.
  • Handle check-in, boarding, and gate operations according to airline procedures.
  • Attend daily pre-flight and post-flight briefings.
  • Maintain cleanliness and order at check-in counters and boarding gates.
  • Respond to guest inquiries and complaints with empathy and professionalism.
  • Assist with disruption management and escalate complex issues when needed.
  • Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
  • Provide special handling assistance for VIP, PWD, and elderly passengers.
  • Stay onsite post-flight for up to 30 minutes to manage any flight returns.
  • Perform additional tasks assigned by the Station Supervisor.
Qualifications
  • Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
  • Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
  • Service-oriented and committed to delivering high-quality guest experiences
  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure and solve problems effectively
  • Willing to work in a rotating shift schedule, including weekends and holidays

Work Location: Mactan, Cebu – within proximity of the Mactan-Cebu International Airport

Why Join Us?
  • Be part of a fast-growing aviation company with strong values
  • Work in a dynamic, people-first environment
  • Enjoy career development opportunities and training support
  • Make an impact on passenger experience and airport operations

Apply Now If you\'re ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team

Experience Range

0 - 5 years

Job posted on: 2025-09-03


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