Lead HR Operations Analyst

23 hours ago


Makati City, National Capital Region, Philippines OpenText Full time

Hiring Manager: Ryan Delos Reyes

Talent Acquisition Advisor: Vino Mark Villarruz

Job Code Level: HAP4

Refer Your Friends

YOUR IMPACT

The Lead HR Operations Analyst role provides senior level support from moderate to advanced and complex employee transactions and issues received by the HRSS (HR Shared Services) Response and Processing Centre. These are professionals who apply independent judgement to resolve dynamic problems. They drive operational excellence with optimization and efficiency across Asia Pacific countries and Japan.

WHAT THE ROLE OFFERS

  • As a member of the HRSS Specialist Centre, you will provide specialized knowledge and escalation support for the Response & Processing Centre for interpretation and application of policies while delivering a high-quality employee experience, and cultivating a culture of customer service
  • Manage advanced and complex operational transactions and projects, including coordinating with other operational functions and third-party vendors as required
  • Lead projects involved in M&A, audits (SOX, COSO, etc.), HR process improvement and the like
  • Support other HRSS Centres to alleviate capacity for HR CoEs (Centers of Excellence) and HR Business Partners to focus on strategic work, triage as needed
  • Lead training sessions and guide the Response and Processing Centre on updating response/transaction delivery processes, including any trends or outliers emerging from case volume analysis
  • Develop and maintain HR content in self-service portal and existing documentation in accordance with policy changes/updates
  • Leverage HR Knowledgebase to ensure consistent and optimized processes, making recommendations for continuous improvement

WHAT YOU NEED TO SUCCEED

  • 8+ years related work experience in an HR operations or shared service model supporting different countries with direct support to front-line employees and people leaders.Asia Pacific region, Japan or India coverage is preferred.
  • Good communication, reporting, time management, stakeholder management, problem solving, critical thinking, collaboration and customer service orientation
  • SAP/SuccessFactors knowledge, and Excel Macro / Power BI / Power Automateskills for Automation would be an asset
  • Project management and process improvement experience. Compensation & Benefits / C&B or Total Rewards background an advantage
  • Work in Makati, hybrid, between dayshift and mid-shift more frequently

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

#J-18808-Ljbffr
  • HR Reporting Analyst

    8 hours ago


    Quezon City, National Capital Region, Philippines Manulife Financial Full time

    OverviewAs a member of the People Data, Reporting, and Analytics team, the HR Reporting Analyst is responsible for supporting HR reporting and analytic needs of our global organization across the HR systems – Workday and Power BI (formerly Web Focus). Under the direction of the HR Lead, the HR Reporting Analyst will prioritize recurring and custom...

  • HR Reporting Analyst

    8 hours ago


    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    job requisition id JR As a member of the People Data, Reporting, and Analytics team, t he HR Reporting Analyst is responsible for supporting HR reporting and analytic needs of our global organization across the HR systems – Workday and Power BI (formerly Web Focus ) . Under the direction of the HR Lead, the HR Reporting Analyst will prioritize recurring...


  • Makati City, National Capital Region, Philippines beBeeHRAnalyst Full time ₱60,000 - ₱120,000

    Job Summary:The Senior HR Operations Analyst is a key member of our team, responsible for providing strategic level support from moderate to advanced and complex employee transactions and issues received by the HR Shared Services Centre. This role requires professionals who apply independent judgement to resolve dynamic problems and drive operational...

  • Tax Analyst

    3 weeks ago


    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    What's the role?Analyst - US Value Indirect Tax role offers exciting opportunities for tax professionals to strengthen US taxation expertise, handle complex end-to-end activities, deliver process improvements while enhancing various interpersonal skills which include effective communication, collaboration and influencing. All these, coupled with rapidly...

  • HR Supervisor

    2 weeks ago


    Quezon City, National Capital Region, Philippines HMD Hermada HR Solutions Corporation Full time

    HR SupervisorLocation: Quezon CityIndustry: Medical Distribution CompanyEmployment Type: Full-TimeAbout the RoleWe are looking for a HR Supervisor to join our client's team in Quezon City. This role is ideal for someone who will lead recruitment, employee relations, and HR operations while ensuring alignment with labor laws and company standards. This is a...


  • Quezon City, National Capital Region, Philippines beBeeDataAnalysis Full time

    Job Title: Data Analyst, HR SystemsWe are seeking an experienced Data Analyst to join our Global HR Technology and Analytics team. This role will focus on optimizing HR systems and processes by performing regular governance, engaging with HR key stakeholders, and identifying opportunities for continuous improvements.The ideal candidate will have a strong...


  • Makati City, National Capital Region, Philippines OpenText Full time

    Hiring Manager: Julius DumandanTalent Acquisition Advisor: Gracious ChuaJob Code Level: IBP4Refer Your FriendsAI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of...


  • Makati City, National Capital Region, Philippines HR Network Inc Full time

    Handle end-to-end recruitment for hotel staffImplement and oversee performance management systemsMaintain employee relations and ensure compliance with labor lawsAct as point of contact for HR-related matters within the hotelSupport employee engagement and retention strategiesWhy Join Us?Be part of a reputable international hotel brandWork in a professional,...

  • Lead Data Analyst

    4 weeks ago


    Makati City, National Capital Region, Philippines Payreto Full time

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePOSITION OVERVIEWThe Lead Data Analyst is responsible for guiding a team of data analysts in delivering high-quality data analysis and insights that drive business decisions. This role involves a mix of technical expertise,...


  • Makati City, National Capital Region, Philippines ING Group Full time

    Position Overview We are seeking a dedicated and detail-oriented Quality Management Lead to join our new build team. The role involves creating, overseeing, and enhancing quality management standards across multiple HR functions. The Quality Management Lead will play a critical role in establishing controls and governance to ensure effectiveness,...