
Community Manager
4 weeks ago
In this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our SaaS platforms within the Managed Services team. Our clients depend on Alida for timely and accurate delivery of these projects to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and to advance within Professional Services or other departments such as Customer Success.
This is a hybrid role on the overnight (ET) shift. The hours are intended to follow 9am-6pm Eastern Time, and the the office is located at Ayala Avenue, Makati City. Selected candidate must be able to start by October 1, 2025.
Job Responsibilities
- Plan and execute community member engagement and community health initiatives such as:
- Member Hub Engagement Services: Writing and publishing web posts, newsletters, quick polls, and other engaging content for members
- Community Health Services & Metric Reporting: Gather metrics, including participation rate, to report on the health of the community and success of the engagement services
- Governance: Attend regular client meetings to plan engagement calendar
- Foster an ongoing relationship with clients
- Program and deploy community surveys using proprietary SaaS platform
- Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida
- Inspire the clients to think strategically about how the community can support their business needs by supporting day-to-day tactical functions
- Provide exceptional service
- Bachelor's degree, preferably in Marketing or Communications
- 5-7+ years of social media, marketing, project management, or client management experience
- Excellent writing, editing, and proofreading skills with the ability to tailor written content across different industries
- Strong problem-solving abilities with a keen eye for attention to detail
- Excellent time management, organizational, project management and communication skills
- Proven ability to work in a cross-functional and fast-paced environment
- Progressive mindset with a can-do-attitude and strong initiative
- Strong aptitude for technology and ability/desire to learn new software
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Basic understanding of market research
- Previous experience with digital survey tools
The Good Stuff:
- Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
- Best-in-class company paid benefits for you and your family
- Recognized as one of the Best Workplaces in British Columbia for 2024 by Great Place to Work
- Recognized in 2023 as one of the Best Workplaces for Women
- Recognized as a Top Employer by British Columbia's Top Employers 2023
About Alida
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.
That's why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.
Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida's community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.
Learn more at
We can't wait to meet you
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we're dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
Follow us at and engage with us on LinkedIn, Twitter and Instagram.
Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.
Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.
#LI-Hybrid
#J-18808-Ljbffr
-
community manager
7 days ago
Makati City, National Capital Region, Philippines Stratuscast Phils. Inc. Full time ₱800,000 - ₱1,200,000 per yearThe opportunity Stratuscast Phils. Inc. is seeking a talented Community Manager to join our dynamic team in Makati City, Metro Manila. As a full-time role, you will be responsible for cultivating and nurturing our growing online community, ensuring that our brand remains engaged, relevant and responsive to our audience.Key responsibilitiesManage and...
-
Community Manager
3 weeks ago
Makati City, National Capital Region, Philippines Alida Full timeOverviewAlida is seeking a Community Manager for a client-facing role in the Managed Services team. You will blend project management, writing, and client management skills, and quickly learn new technologies to support engagement and health of insight communities by executing a range of subscription services for clients using Alida's SaaS platforms. This...
-
Community Manager
7 days ago
Makati City, National Capital Region, Philippines i-cube Digital Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Create, manage, and oversee content and editorial calendars - brainstorming, planning, and writing.Manage client's social media page and platforms - posting, scheduling, and reporting.Work with designers and project managers to ensure that strategy follows client brief and business goals.Set, plan and implement social media and communication...
-
Communications Manager
7 days ago
Makati City, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time ₱900,000 - ₱1,200,000 per yearThe ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluationResponsibilitiesDevelop PR and external comms strategies in partnership with business leads to...
-
Community Manager
3 weeks ago
Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full timeDentsu Creative operates in over [21] markets worldwide with more than [2,200] dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and...
-
Community Manager
4 weeks ago
Makati City, National Capital Region, Philippines Alida Inc. Full timeIn this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our...
-
Test Manager
3 days ago
Makati City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱900,000 - ₱1,200,000 per yearThis job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than...
-
Corporate Communications Manager
2 weeks ago
Makati City, National Capital Region, Philippines Semirara Mining and Power Corporation Full time $900,000 - $1,200,000 per yearAbout the RoleSemirara Mining and Power Corporation (SMPC) is looking for a strategic and results-driven Corporate Communications Manager to lead both internal and external communication efforts. This role is vital in building an informed, connected workforce and protecting and enhancing the company's corporate reputation. The ideal candidate is a seasoned...
-
Corporate Communications Manager
3 weeks ago
Makati City, National Capital Region, Philippines Semirara Mining and Power Corporation Full timeSemirara Mining and Power Corporation (SMPC) is looking for a strategic and results-driven Corporate Communications Manager to lead both internal and external communication efforts. This role is vital in building an informed, connected workforce and protecting and enhancing the company's corporate reputation. The ideal candidate is a seasoned communications...
-
Community Growth Manager
24 hours ago
Makati City, National Capital Region, Philippines Cogent Business Solutions, Inc. Full time ₱360,000 - ₱480,000 per yearCommunity Growth ManagerLocation: PhilippinesEmployment Type: Full-timeAbout TRU InnovationsTRU Innovations is a global community and service platform designed to connect traders and brokers in a trusted, independent, and engaging environment. We provide a dynamic space where traders can learn, collaborate, and grow while benefiting from services such as our...