Community Manager

3 weeks ago

Makati City, National Capital Region, Philippines Alida Full time
Overview

Alida is seeking a Community Manager for a client-facing role in the Managed Services team. You will blend project management, writing, and client management skills, and quickly learn new technologies to support engagement and health of insight communities by executing a range of subscription services for clients using Alida's SaaS platforms. This role can lead to opportunities within Professional Services or other departments such as Customer Success. It is a hybrid role on the overnight (ET) shift, following 9am-6pm Eastern Time. Office location: Ayala Avenue, Makati City. Selected candidate must be able to start by October 1, 2025.

Responsibilities
  • Plan and execute community member engagement and community health initiatives, including:
    • Member Hub Engagement Services: Writing and publishing web posts, newsletters, quick polls, and other engaging content for members
    • Community Health Services & Metric Reporting: Gather metrics (e.g., participation rate) to report on community health and engagement success
    • Governance: Attend regular client meetings to plan engagement calendars
  • Foster an ongoing relationship with clients
  • Program and deploy community surveys using the proprietary SaaS platform
  • Support Customer Success & Sales by guiding customers toward the adoption of Alida's best practices
  • Encourage clients to think strategically about how the community supports their business needs by assisting with day-to-day tactical functions
  • Provide exceptional service
Qualifications
  • Bachelor\'s degree, preferably in Marketing or Communications
  • 5-7+ years of experience in social media, marketing, project management, or client management
  • Excellent writing, editing, and proofreading skills with the ability to tailor content across industries
  • Strong problem-solving abilities and attention to detail
  • Excellent time management, organizational, project management, and communication skills
  • Proven ability to work in a cross-functional and fast-paced environment
  • Progressive mindset with initiative
  • Strong aptitude for technology and ability/desire to learn new software
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)
Additional / Bonus Skills
  • Basic understanding of market research
  • Previous experience with digital survey tools
The Good Stuff
  • Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that leads in its industry
  • Company-paid benefits for you and your family
  • Acknowledged as one of the Best Workplaces in British Columbia for 2024 by Great Place to Work
  • Acknowledged in 2023 as one of the Best Workplaces for Women
  • Recognized as a Top Employer by British Columbia\'s Top Employers 2023
About Alida

Alida helps brands create highly engaged research communities to gather feedback that drives better customer experiences and product innovation. Leading companies such as HBOMax, Adobe, Warner Bros. Discovery, Twitch, and lululemon depend on Alida\'s platform to deliver fast and reliable customer feedback at scale.

Learn more at

We can\'t wait to meet you We are committed to fostering a diverse, inclusive environment and encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. If you require accommodations during the hiring process, contact us at [email protected].

Alida takes your privacy seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing and Sales
Industries
  • Software Development

#J-18808-Ljbffr

  • community manager

    7 days ago

    Makati City, National Capital Region, Philippines Stratuscast Phils. Inc. Full time ₱800,000 - ₱1,200,000 per year

    The opportunity Stratuscast Phils. Inc. is seeking a talented Community Manager to join our dynamic team in Makati City, Metro Manila. As a full-time role, you will be responsible for cultivating and nurturing our growing online community, ensuring that our brand remains engaged, relevant and responsive to our audience.Key responsibilitiesManage and...

  • Community Manager

    7 days ago

    Makati City, National Capital Region, Philippines i-cube Digital Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Create, manage, and oversee content and editorial calendars - brainstorming, planning, and writing.Manage client's social media page and platforms - posting, scheduling, and reporting.Work with designers and project managers to ensure that strategy follows client brief and business goals.Set, plan and implement social media and communication...

  • Communications Manager

    7 days ago

    Makati City, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time ₱900,000 - ₱1,200,000 per year

    The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluationResponsibilitiesDevelop PR and external comms strategies in partnership with business leads to...

  • Community Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full time

    Dentsu Creative operates in over [21] markets worldwide with more than [2,200] dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and...

  • Community Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Alida Inc. Full time

    In this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our...

  • Community Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Georgian Partners Full time

    In this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our...

  • Test Manager

    3 days ago

    Makati City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱900,000 - ₱1,200,000 per year

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than...

  • Corporate Communications Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Semirara Mining and Power Corporation Full time $900,000 - $1,200,000 per year

    About the RoleSemirara Mining and Power Corporation (SMPC) is looking for a strategic and results-driven Corporate Communications Manager to lead both internal and external communication efforts. This role is vital in building an informed, connected workforce and protecting and enhancing the company's corporate reputation. The ideal candidate is a seasoned...

  • Corporate Communications Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Semirara Mining and Power Corporation Full time

    Semirara Mining and Power Corporation (SMPC) is looking for a strategic and results-driven Corporate Communications Manager to lead both internal and external communication efforts. This role is vital in building an informed, connected workforce and protecting and enhancing the company's corporate reputation. The ideal candidate is a seasoned communications...

  • Community Growth Manager

    1 day ago

    Makati City, National Capital Region, Philippines Cogent Business Solutions, Inc. Full time ₱360,000 - ₱480,000 per year

    Community Growth ManagerLocation: PhilippinesEmployment Type: Full-timeAbout TRU InnovationsTRU Innovations is a global community and service platform designed to connect traders and brokers in a trusted, independent, and engaging environment. We provide a dynamic space where traders can learn, collaborate, and grow while benefiting from services such as our...