Community Manager

19 hours ago

Makati City, National Capital Region, Philippines Alida Full time
Overview

Alida is seeking a Community Manager for a client-facing role in the Managed Services team. You will blend project management, writing, and client management skills, and quickly learn new technologies to support engagement and health of insight communities by executing a range of subscription services for clients using Alida's SaaS platforms. This role can lead to opportunities within Professional Services or other departments such as Customer Success. It is a hybrid role on the overnight (ET) shift, following 9am-6pm Eastern Time. Office location: Ayala Avenue, Makati City. Selected candidate must be able to start by October 1, 2025.

Responsibilities
  • Plan and execute community member engagement and community health initiatives, including:
    • Member Hub Engagement Services: Writing and publishing web posts, newsletters, quick polls, and other engaging content for members
    • Community Health Services & Metric Reporting: Gather metrics (e.g., participation rate) to report on community health and engagement success
    • Governance: Attend regular client meetings to plan engagement calendars
  • Foster an ongoing relationship with clients
  • Program and deploy community surveys using the proprietary SaaS platform
  • Support Customer Success & Sales by guiding customers toward the adoption of Alida's best practices
  • Encourage clients to think strategically about how the community supports their business needs by assisting with day-to-day tactical functions
  • Provide exceptional service
Qualifications
  • Bachelor\'s degree, preferably in Marketing or Communications
  • 5-7+ years of experience in social media, marketing, project management, or client management
  • Excellent writing, editing, and proofreading skills with the ability to tailor content across industries
  • Strong problem-solving abilities and attention to detail
  • Excellent time management, organizational, project management, and communication skills
  • Proven ability to work in a cross-functional and fast-paced environment
  • Progressive mindset with initiative
  • Strong aptitude for technology and ability/desire to learn new software
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)
Additional / Bonus Skills
  • Basic understanding of market research
  • Previous experience with digital survey tools
The Good Stuff
  • Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that leads in its industry
  • Company-paid benefits for you and your family
  • Acknowledged as one of the Best Workplaces in British Columbia for 2024 by Great Place to Work
  • Acknowledged in 2023 as one of the Best Workplaces for Women
  • Recognized as a Top Employer by British Columbia\'s Top Employers 2023
About Alida

Alida helps brands create highly engaged research communities to gather feedback that drives better customer experiences and product innovation. Leading companies such as HBOMax, Adobe, Warner Bros. Discovery, Twitch, and lululemon depend on Alida\'s platform to deliver fast and reliable customer feedback at scale.

Learn more at

We can\'t wait to meet you We are committed to fostering a diverse, inclusive environment and encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. If you require accommodations during the hiring process, contact us at [email protected].

Alida takes your privacy seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing and Sales
Industries
  • Software Development

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