Executive Housekeeper

Job Objectives

To manage the Housekeeping Department, Laundry Department, Flower Arrangement Section, Butler Services to be most effective and profitable unit and to assist other departments to maintain and improve the services provided to the guests and fellow employees. Inspect entire hotel premises to ensure cleanness and satisfactory condition. Maintain proper record and control procedures for lost and found items. Ensure that staffs are trained regularly. Also oversee the department in the absence of the Director of Rooms.

primary responsibilities

• Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.
• Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.
• Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
• Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.
• Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.
• Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.
• Inspects all VIP and long-staying guest rooms.
• Maintains proper record and control procedures for lost and found items.
• Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)
• Oversees the department in the absence of the Director of Rooms.
• Performs other duties as assigned by Supervisor.

Administrative Responsibilities

• Screens and Acknowledges daily work schedules.
• Conducts daily briefing and de-briefing to the heads of all sections.
• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments.
• Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.
• Acknowledges logbook and ensures that each recorded problems is attended.
• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

Technical Responsibilities

• Understands and can explain job descriptions of all positions in the Housekeeping Department.
• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycle the wastes, carefully use of all resources.
• Ensures that Housekeeping and related departments' employees can communicate with guests and the fellow employees politely and professionally.
• Works closely with other room's managers to do the profit and capital expenditure budgets.
• Ensures that par stocks of operating supplies and equipment are met the standard procedures of housekeeping.
• Maintains and improves the quality of services and facilities according to the company's standards at all times.

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel's image and businesses.
• Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.
• Represents management team, hotel, and company well with any external guests.

Human RESOURCES Responsibilities:

• Coaches and counsels all staff when applicable.
• Evaluates objectively the performance of Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and other related staff.
• Provides the most effective training to all housekeeping and related employees regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.

RELATIONSHIP

• Reports to EAM Rooms.
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.