Sr. Manager/Manager

2 weeks ago


Quezon City, National Capital Region, Philippines Cognizant Full time
Sr. Manager/Manager - PEX & Digital Transformation (Healthcare)

Cognizant Quezon City, National Capital Region, Philippines

You will support process excellence i.e from discovery to implementation. Your key areas of responsibility will include:

  • Managing end-to-end process excellence initiatives across Healthcare Payer clients
  • Preparing VSM, SLA baselining and driving transformation roadmaps.
  • Drive internal and Client facing projects

Minimum Qualifications:

  • Graduate in Science / Engineering/Any professional Degree-Masters or 5 years integrated BTECH/MTECH, MBA, MCA. Analytics and Statistics would be an added advantage.
  • Six Sigma Lean GB/BB certified is mandatory with significant experience in quality/process excellence.
  • Healthcare experience is a must (2+ years).

Project Management:

  1. Ensures timely communication and articulation to the organization and clients, using standard communication vehicles.
  2. Understands the audience and adapts a communication style to suit the audience; effectively blends one-to-many and one-to-one styles depending upon the context.
  3. Communicates with senior leaders effectively and provides perspective/expertise on process/product.
  4. Leverages communication as an effective catalyst for improvement.
  5. Offers opinions to clients, teams, and peers with confidence and communicates effectively one's stand on issues, based on facts.

Problem Solving:

  1. Articulates a clear LOB/unit level strategy and its contribution to business, identifies links between strategy and the LOB's/Unit's delivery and builds awareness of this link within the organization.
  2. Identifies problems/opportunities and common themes along with patterns related to various issues across multiple processes and reimagines the complete process from an end-to-end perspective.
  3. Leverages past experience across multiple processes to deconstruct and identify different factors contributing to the issues and provide solutions to outstanding problems.
  4. Takes ownership of difficult decisions by taking decisive and timely action in high-pressure situations.
  5. Enhances team members' knowledge-base by encouraging and creating opportunities for cross-training in other product lines within the business.

Stakeholder Management:

  1. Drives differentiated approach for different sets of customers and communicates regularly with them to ensure there are no surprises; proactively asks for feedback from clients to improve delivery.
  2. Proactively and effectively engages with senior leadership to identify, plan and assign the required resources for projects.
  3. Manages, monitors and evaluates delivery against set business goals, keeping stock of factors impeding progress, and takes steps to overcome them.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Outsourcing and Offshoring, Consulting, Hospitals and Health Care

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