Sr. Manager/Manager
2 weeks ago
Cognizant Quezon City, National Capital Region, Philippines
You will support process excellence i.e from discovery to implementation. Your key areas of responsibility will include:
- Managing end-to-end process excellence initiatives across Healthcare Payer clients
- Preparing VSM, SLA baselining and driving transformation roadmaps.
- Drive internal and Client facing projects
Minimum Qualifications:
- Graduate in Science / Engineering/Any professional Degree-Masters or 5 years integrated BTECH/MTECH, MBA, MCA. Analytics and Statistics would be an added advantage.
- Six Sigma Lean GB/BB certified is mandatory with significant experience in quality/process excellence.
- Healthcare experience is a must (2+ years).
Project Management:
- Ensures timely communication and articulation to the organization and clients, using standard communication vehicles.
- Understands the audience and adapts a communication style to suit the audience; effectively blends one-to-many and one-to-one styles depending upon the context.
- Communicates with senior leaders effectively and provides perspective/expertise on process/product.
- Leverages communication as an effective catalyst for improvement.
- Offers opinions to clients, teams, and peers with confidence and communicates effectively one's stand on issues, based on facts.
Problem Solving:
- Articulates a clear LOB/unit level strategy and its contribution to business, identifies links between strategy and the LOB's/Unit's delivery and builds awareness of this link within the organization.
- Identifies problems/opportunities and common themes along with patterns related to various issues across multiple processes and reimagines the complete process from an end-to-end perspective.
- Leverages past experience across multiple processes to deconstruct and identify different factors contributing to the issues and provide solutions to outstanding problems.
- Takes ownership of difficult decisions by taking decisive and timely action in high-pressure situations.
- Enhances team members' knowledge-base by encouraging and creating opportunities for cross-training in other product lines within the business.
Stakeholder Management:
- Drives differentiated approach for different sets of customers and communicates regularly with them to ensure there are no surprises; proactively asks for feedback from clients to improve delivery.
- Proactively and effectively engages with senior leadership to identify, plan and assign the required resources for projects.
- Manages, monitors and evaluates delivery against set business goals, keeping stock of factors impeding progress, and takes steps to overcome them.
Mid-Senior level
Employment typeFull-time
Job functionQuality Assurance
IndustriesOutsourcing and Offshoring, Consulting, Hospitals and Health Care
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