Real Time Analyst

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionReal-Time Analyst (RTA) is responsible for real-time monitoring, tracking, communicating, and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And...

We have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...

Ibex Global is currently looking for Sr. Real Time Analyst. This will be WORK ONSITE (open to be tagged on either Pasig, Silver City; Shaw, or Paranaque) and Night Shift.Job Description:The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the...

Nityo Infotech Services Philippines is looking for:Positions Available:Process Trainer - 32,000Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Process Trainer:2-3 years experienceExperience working in a BPO industry is a mustSolid experience in doing communications...

Salary: 29,000php + Complete Benefits, Night Differential and 13th month payLocation: Vertis North, Quezon CityWork Setup: Onsite ReportingWork Schedule: Midshift to Night ShiftHeadcount needed: 5 Real Time AnalystsQualifications:Experience as a Real Time Analyst for 6 – 12 months or Customer Service Representative for 18 – 24 months.Experience working...

Job category: OperationsTranscom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This...

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.Role OverviewWe are seeking a Real-Time...

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

Duties and Responsibilities:The Workforce Analyst is responsible for monitoring and reporting real-time call traffic via a workforce management application.Conduct real-time monitoring (shift schedule and break adherence).Administer intraday changes (if needed).Make recommendations to leaders to improve productivity and compliance.Communicate identified...

The Real Time Analyst is responsible for real-time management of the center and/or program's service level performance and other KPIs. This includes ensuring that agents remain in adherence to their plotted on and off phone schedules and that activities continue to occur as planned or as best as performance allows. The RTA is responsible for deploying...

Company OverviewVXI Global Holdings B.V. (Philippines) is a leading healthcare provider dedicated to delivering exceptional service and support to individuals across the United States.As a Real Time Analyst, you will be an integral part of our team responsible for real-time management of service level performance and other key performance indicators...

Real Time AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+...

1.Real-Time MonitoringMonitor live queues to ensure that the right number of agents are available to handle customer calls or requests.Track agents' performance metrics, such as call volume, average handling time (AHT), pick-up rate, occupancy rate, and response times.Ensure adherence to the key performance indicators (KPIs).2.Attendance Tracking & Shift...

Job Summary:As a Real-Time Analyst, you will be responsible for monitoring and analyzing real-time data to ensure seamless operations, managing staffing levels to meet call volumes, and preparing daily analysis reports to track employee schedule adherence.Key Responsibilities:Monitor queue activity in real-time and analyze call volumes, busy lines, and...

Job SummaryThis is an exciting opportunity to join our team as a Real-Time Service Performance Analyst. In this role, you will be responsible for managing service level performance and other key performance indicators (KPIs) in real-time.You will work closely with our team to ensure that our service level objectives are met and that our agents are performing...

This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.Responsibilities:Monitors queue real-timeAnalyzes, monitors and balances real-time...

Job DescriptionAs a Senior Real Time Analyst, you will play a crucial role in optimizing our workforce management systems. Your primary responsibility will be to manage various scheduling software, identify triggers, and provide essential input to leadership teams for staffing planning.Key Responsibilities:Manage IEX scheduling software and CMSIdentify...

The Workforce Real Time Analyst manages and/or balances service levels for the call center across all internal and external locations, lines of business and products according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise. The analyst provides...

About UsHere at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment...