Real Time Analyst

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionReal-Time Analyst (RTA) is responsible for real-time monitoring, tracking, communicating, and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And...

We have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...

Ibex Global is currently looking for Sr. Real Time Analyst. This will be WORK ONSITE (open to be tagged on either Pasig, Silver City; Shaw, or Paranaque) and Night Shift.Job Description:The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the...

Nityo Infotech Services Philippines is looking for:Positions Available:Process Trainer - 32,000Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Process Trainer:2-3 years experienceExperience working in a BPO industry is a mustSolid experience in doing communications...

Job category: OperationsTranscom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This...

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.Role OverviewWe are seeking a Real-Time...

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

Duties and Responsibilities:The Workforce Analyst is responsible for monitoring and reporting real-time call traffic via a workforce management application.Conduct real-time monitoring (shift schedule and break adherence).Administer intraday changes (if needed).Make recommendations to leaders to improve productivity and compliance.Communicate identified...

**Job Overview**VXI Global Holdings B.V. (Philippines) is a leading provider of innovative workforce solutions to the healthcare industry.We are seeking experienced professionals to fill the role of Real Time Analyst, responsible for managing service level performance and optimizing workforce efficiency.

The Real Time Analyst is responsible for real-time management of the center and/or program's service level performance and other KPIs. This includes ensuring that agents remain in adherence to their plotted on and off phone schedules and that activities continue to occur as planned or as best as performance allows. The RTA is responsible for deploying...

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a...

At Ubiquity, we live by the mantra head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven...

Job Summary:We are seeking a highly skilled Real Time Analyst to join our team. The successful candidate will be responsible for managing employee information and agent scheduling processes, utilizing data analytics to forecast and track performance metrics, and providing real-time reporting and monitoring services to ensure seamless operations.

About the RoleWe are seeking a highly analytical individual to join our team as a Real-Time Analyst. As an RTA, you will be responsible for monitoring and tracking multiple channels/lines of business, ensuring the correct assignment of agents to meet service levels.Key Responsibilities:Monitor and track multiple channels/lines of business.Adjust task...

About UsHere at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment...

PRIMARY RESPONSIBILITIES:Manage employee information and agent scheduling processUtilize Data Analytics (Application Based) for forecast to actual (real time) view of queued items and workforce availabilityInitiate communication for workforce distribution and assignment on volume during intervalsProvide real time reporting, monitoring, and performance to SLA...

About the Job:eClerx Philippines, Inc. is seeking an experienced Real Time Monitoring Specialist to monitor and analyze contact center performance.Monitor and report real-time call traffic using workforce management applications.Implement intraday changes to ensure optimal productivity and compliance.Maintain effective communication with leadership and team...

Qualifications:Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertiseAt least 1 year of previous experience with data analysisAt least 2+ year Workforce Management (WFM) functions experience preferredAmenable to work onsite in Eastwood, Quezon CityAmenable to work in...

Basic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Science Hub Tower 4, McKinley Hills, TaguigAmenable to work on a night shift scheduleRequired experience using WFM Tool – Aspect EWFM/Alvaria etc.Experience with contact center reporting and metrics preferredProficiency in...