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Real Time Analyst

4 weeks ago

Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.

Responsibilities:
  • Monitors queue real-time
  • Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
  • Assists during downtime
  • Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Requirements:
  • At least 1 year experience in Workforce Management
  • Open to agent profile with at least 6 months experience and must be knowledgeable in WFM
  • Amenable to work on site
Perks of being part of the VXI PH Family:
  • Fortnightly Payouts (every two weeks)
  • HMO with Dental coverage and Psychiatric consultation
  • Up to 3 FREE HMO for employee dependents (*tenure based)
  • Performance-based Incentives
  • Salary Advance (terms and conditions apply)
  • Paid Leaves (VL, SL, EL, Bereavement Leave, Maternity Leave, Paternity Leave, Solo Parent Leave)
  • Leave Conversion (unused portion is convertible to cash)
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