Client Care Representative

2 weeks ago

Taguig, National Capital Region, Philippines Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Client Care Representative you will:

  1. Receive telephone calls regarding inquiries from our customers
  2. Get on 3 concurrent chat sessions with customers
  3. Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
  4. Use on-line systems to gather information required and resolve issues
  5. Track, monitor and resolve customer requests
  6. Provide superior customer service by being proactive in meeting customer needs
  7. Commitment to a scheduled environment
  8. Available to work overtime during the peak periods
  9. Flexibility to work during standard hours of operation, including night shifts
  10. Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Minimum Requirements:

  1. Minimum call center experience of 1 year (inbound)
  2. Previous related BPO work experience in Healthcare/Insurance (Preferred)
  3. Fluency in English speaking and writing
  4. Ability to handle 3 concurrent chats with customers
  5. Very good written communication skills
  6. Ability to effectively promote Sun Life products and services
  7. Customer Centric approach
  8. Ability to discover, analyze and solve problems
  9. Demonstrate empathy, self-awareness and emotional control
  10. Good listening skills
  11. Approach situations with a positive attitude
  12. Value open and honest feedback
  13. Be a strong team player
  14. Translate frequent results coaching into continuous improvement
  15. Multitask proficiently in a fast-paced, performance-driven environment
  16. Deliver superior customer service skills that consistently demonstrate professionalism
  17. Adapt quickly and comfortably to change
  18. Handle stress in a high-pressure environment
  19. Attention to detail with strong documentation and follow-up skills
  20. Strong and effective verbal and written communication skills
  21. Proficient Windows knowledge
  22. Proficient keyboarding skills

Job Category: Call Centre

Posting End Date:

#J-18808-Ljbffr

  • Sr. Client Care Representative

    3 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Full time

    OverviewJoin to apply for the Sr. Client Care Representative - French Bilingual role at Sun Life.The AdminPlus Team is responsible for the accuracy and maintenance of all employee eligibility information, sending written communications to AdminPlus clients and manage work priorities in a production environment.As an AdminPlus Member Specialist, you will have...

  • Client Care Representative

    1 week ago

    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    OverviewYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...

  • Sr. Client Care Representative

    3 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    Sr. Client Care Representative - French BilingualApply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues -...

  • Customer Care Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

    Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to...

  • Client Care Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Client Care Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCare Full time ₱1,700 - ₱2,200

    The Client Care Coordinator role is a critical position in our organization's mission to provide comprehensive support services to clients. We are seeking an experienced professional to join our team as a Client Care Coordinator.Job DescriptionIn this role, you will be responsible for providing client-centered support across all stages of treatment,...

  • Exceptional Client Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeGuidance Full time $45,000 - $60,000

    Client Experience SpecialistThe Client Experience Specialist will be the first point of connection between clients and our team of experts. This role involves creating a welcoming atmosphere, answering client inquiries, and building genuine engagement to lay the foundation for trusting relationships.Key ResponsibilitiesEstablish Exceptional First...

  • Client Care Associate

    3 weeks ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time

    OverviewMegaworld Corporation is hiring a Client Care Associate (Shared Services). Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?Join our growing company as a Client Care Associate (Shared Services) and bring your MEGA positivity, energy, and problem-solving skills...

  • Client Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeExcellence Full time ₱750,000 - ₱1,500,000

    Job Title: Client Service RepresentativeJob Description:We are seeking a skilled client service representative to conduct high-level customer interactions. As a representative, you will be responsible for handling concierge calls and provider-matching calls with clients who require specialized services.Key Responsibilities:Client Engagement: Develop...

  • Client Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Client Service RepresentativeJoin us as a Client Service Representative where you will play a vital role in ensuring our clients receive top-notch support and service. As a key member of our team, you will be responsible for managing client inquiries and resolving issues efficiently.This is an excellent opportunity to develop your skills and advance your...