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Shift Manager, Premium Services

1 month ago


Paranaque City, Calabarzon, Philippines Solaire Resort Full time

Shift Manager, Premium Services is responsible for providing supervision to the day-to-day operation of the Player Development Team while working closely with other departments to provide excellent services and unforgettable gaming experiences to our VIPs.

  • Oversees and supports overall departmental operations during assigned shifts.

  • Conducts pre-shift briefings to share updates, operational information, and new instructions.

  • Assigns tasks and provides guidance to hosts at designated locations.

  • Identifies and builds rapport with potential players to drive repeat visits.

  • Monitors and approves player comps in line with company policies.

  • Resolves guest issues proactively, coordinating with relevant departments as needed.

  • Supports service recovery efforts for escalated guest concerns.

  • Suggests improvements in workflow, data collection, and customer engagement.

  • Maintains effective communication and collaboration with other departments.

  • Tracks hosts' performance against daily KPIs.

  • Ensures hosts consistently deliver exceptional, proactive customer service.

  • Collects patron feedback to inform events, promotions, and in-house marketing efforts; assists in execution of such activities.

Requirements

College degree holder.


• With 3-5 years relevant experience in Gaming Industry /Casino Marketing.

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