Current jobs related to Shift Manager, Premium Services - Paranaque City, Calabarzon - Solaire Resort
-
Agent, VIP Front Office
2 weeks ago
Paranaque City, Calabarzon, Philippines Solaire Resort Full timePOSITION SUMMARYThe VIP Reception Agent is the first point of contact for VIP Premium and Junkets, playing a crucial role in providing exceptional customer service. They are responsible for handling guest check-ins and check-outs, managing reservations, addressing guests inquiries, and ensuring a positive guest experience for VIP Premium and Junket...
-
service master/cashier/crew
3 weeks ago
Paranaque City, Calabarzon, Philippines Max's Group, Inc. Full timeTakes customers order accurately while observing service standard procedures.Ensures food quality before dispatching of ordered food. Identifies amount of stocks to be used on a per shift basis.Accomplishes beginning and ending inventory of stocks released to service area.Adheres to food safety standards and cleanliness.Implements all marketing-related...
-
Senior Manager, Brand Gaming
3 weeks ago
Paranaque City, Calabarzon, Philippines Solaire Resort Full timePosition Summary:The Brand Gaming team is seeking a strategic and results-driven marketing leader to attract and acquire gaming customers across mass, premium, and VIP segments. This role focuses on driving interest in Solaire's gaming experience, increasing property visits, and converting prospects into Solaire Rewards members. Once enrolled, customer...
-
Travel Consultant
2 weeks ago
Paranaque City, Calabarzon, Philippines First Maritime Shared Services, Inc. Full timeScope of the role:Sell:* Serve as a primary point of contact for air-related inquiries from guests, travel advisors, and internal partners via phone, email and Salesforce with professionalism, and discretion.* Create, confirm, and manage customized air itineraries using GDS systems (Amadeus), in alignment with Journey embarkation and disembarkation...
-
Customer Service Representative
4 days ago
Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000Job Title: Customer Service Representative Job Description:The ideal candidate for this role will have excellent communication skills and the ability to work in a fast-paced environment.Responsibilities include providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.Additionally, the candidate will...
-
Customer Service Representative
3 weeks ago
Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full timeWe are currently pooling candidates for the Customer Service Representative role in preparation for upcoming openings. As a Customer Service Representative, you will be the first point of contact for our customers, responsible for addressing inquiries, providing accurate information, and resolving concerns in a professional and timely manner. You will handle...
-
Counter Staff
3 weeks ago
Paranaque City, Calabarzon, Philippines Road to High Quality Human Resource Services Full timeWe are hiring a Counter Staff to manage customer transactions efficiently and accurately. The ideal candidate will provide excellent customer service, handle payments, and ensure smooth checkout operations. You will also assist in maintaining cleanliness and organization at the counter and front-of-house area.Qualifications:At least High School...
-
Production Support Analyst
3 weeks ago
Paranaque City, Calabarzon, Philippines Linaheim Corporate Services Inc. Full timeThe Production Support Analyst is responsible for monitoring, troubleshooting, and resolving issues in production systems to ensure minimal downtime and optimal performance. This role involves investigating incidents, analyzing root causes, implementing fixes, and coordinating with development and operations teams to maintain service availability.Key...
-
Customer Service Representative
1 day ago
Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full timeCustomer Service Representative | AntipoloJob Title: Customer Service RepresentativeWork Location: EGBC AntipoloWork Schedule: Shifting schedule, including potential night/morning shifts, weekends, and holidaysJob Type: Full-TimeAbout the RoleWe're looking for passionate and customer-focused individuals to join our team as Customer Service Representatives....
-
Efficient Resource Manager
7 days ago
Paranaque City, Calabarzon, Philippines beBeeWorkforce Full timeJob DescriptionWe are seeking a skilled Real-Time Analyst to join our team. As a Real-Time Analyst, you will play a pivotal role in ensuring the effective and efficient management of resources.You will be responsible for monitoring and managing real-time operational activities to ensure service levels and key performance indicators (KPIs) are met. This...

Shift Manager, Premium Services
1 month ago
Shift Manager, Premium Services is responsible for providing supervision to the day-to-day operation of the Player Development Team while working closely with other departments to provide excellent services and unforgettable gaming experiences to our VIPs.
Oversees and supports overall departmental operations during assigned shifts.
Conducts pre-shift briefings to share updates, operational information, and new instructions.
Assigns tasks and provides guidance to hosts at designated locations.
Identifies and builds rapport with potential players to drive repeat visits.
Monitors and approves player comps in line with company policies.
Resolves guest issues proactively, coordinating with relevant departments as needed.
Supports service recovery efforts for escalated guest concerns.
Suggests improvements in workflow, data collection, and customer engagement.
Maintains effective communication and collaboration with other departments.
Tracks hosts' performance against daily KPIs.
Ensures hosts consistently deliver exceptional, proactive customer service.
Collects patron feedback to inform events, promotions, and in-house marketing efforts; assists in execution of such activities.
College degree holder.
• With 3-5 years relevant experience in Gaming Industry /Casino Marketing.