Business Continuity

Our BC/DR Engineer will be responsible for maintaining and optimizing large-scale Backup and Disaster Recovery infrastructures, specifically focusing on Veeam Cloud Connect and Zerto, to service the client's Technologies' Resellers and End Users. This position also plays a critical role in business continuity and disaster recovery (BC/DR) planning, infrastructure planning and maintenance, and assisting with escalated customer support requests. The ideal candidate will have a deep understanding of backup and disaster recovery technologies, cloud infrastructure, hyper-scalers (AWS/Azure/GCP), and industry best practices, ensuring operational resilience for our customers.

Primary Responsibilities:

Backup and Replication Infrastructure Maintenance:

• Manage and maintain a large-scale Veeam Cloud Connect infrastructure that includes Gateways, Proxies and Scale-Out Backup Repositories
• Administer, maintain, and optimize large Zerto environments, including ZCMs, ZVMs, VRAs, and VPGs, ensuring they meet customer disaster recovery objectives
• Manage and maintain large-scale Veeam Backup for Microsoft 365 environments
• Monitor performance and availability of Veeam and Zerto environments, addressing any potential bottlenecks or issues
• Conduct regular health checks on backup systems, troubleshoot issues, and escalate to higher-level and/or vendor support when necessary
• Ensure system stability by performing timely software upgrades on both Veeam and Zerto platforms

Best Practices Implementation:

• Apply industry best practices for patching and maintaining Veeam and Zerto platforms, ensuring minimal downtime
• Follow established internal management processes, ensuring all critical security patches are applied promptly without disrupting services
• Follow established internal best practices for data backup, replication, and recovery, ensuring data integrity and availability in the event of a disaster

Disaster Recovery Planning:

• Design, implement, and maintain disaster recovery solutions to ensure business continuity for both client's technologies and its customers
• Collaborate with customers to implement tailored disaster recovery solutions that meet their RTOs and RPOs
• Periodically perform internal and/or customer disaster recovery tests to ensure full compliance and effectiveness of business continuity and disaster recovery plans
• Provide technical guidance on disaster recovery strategies using Zerto and Veeam for replication and failover

Customer Support & Escalations:

• Serve as a technical escalation point for the client's front-line support (NOC) for Veeam and Zerto platforms
• Work closely with the client's front-line support team, customers, and vendors directly to troubleshoot and resolve customer backup and disaster recovery issues in a timely and efficient manner
• Escalate complex troubleshooting issues as needed to the client's Level 2 and higher and/or vendor support to ensure a high level of service

Customer Implementations:

• Assist in the onboarding and implementation of new customers, configuring Veeam and Zerto environments as per customer requirements
• Engage with customers to understand their unique needs and provide expert advice on the best solutions to meet those needs
• Provide guidance to both customers and internal teams regarding the use of Veeam and Zerto for disaster recovery

Documentation & Reporting:

• Update existing documentation of internal system configurations, procedures, and issues for internal reference and customer reports
• Assist with generation of client specific documentation and configurations as required
• Generate reports following the client's SOPs on backup performance, incidents, and compliance with recovery objectives

Education & Certifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• Veeam (e.g., Veeam Certified Engineer – VMCE) and Zerto (e.g., Zerto Certified Professional) preferred but not required
• Relevant industry certifications are a plus
• Certification training opportunities available

Experience:

• 2+ years of experience in a backup and disaster recovery engineering role
• Hands-on experience with Veeam Cloud Connect, Veeam Backup for Microsoft 365 and Zerto, including backup, replication, and failover management preferred
• Experience working in cloud-based environments (Azure, AWS, or private clouds) preferred

Technical Skills:

• Proficiency in virtualization technologies such as VMware vSphere and Microsoft Hyper-V
• Understanding of networking fundamentals and experience with disaster recovery networking considerations
• Familiarity with Windows and Linux server administration

Soft Skills:

• Friendly and approachable, it's easy for you to connect with both colleagues and clients
• Positive attitude, even in challenging situations such as real-world disaster scenarios
• Excellent problem-solving and troubleshooting abilities
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams
• Ability to work independently and as part of a team in a fast-paced environment
• Detail-oriented with a strong focus on maintaining uptime and meeting service level agreements
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Equipment provided by the company

Disclaimer:

This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.