Order Management Specialist

5 days ago


Cebu City, Central Visayas, Philippines TMX PHILIPPINES, INC. (TIMEX) Full time

Job Description:

The Order Management Specialist is responsible in the comprehensive management of orders for International Key Accounts, from customer account creation to invoicing and returns.

Key responsibilities include:

  • Ensuring order entry accuracy, pricing validation, and maintaining price lists.
  • Extracting and using data from platforms like Stibo and Sequel Central for e-commerce portals.
  • Completing shipping documentation and setting up vendor item codes in Oracle.
  • Confirming and exporting orders from e-commerce platforms to Oracle.
  • Reviewing order files for discrepancies and creating shipping notices.
  • Serving as the primary contact for internal and external customers regarding order issues.
  • Troubleshooting order errors and managing backorders and cancellations.
  • Exporting order information and consolidating reports for open orders and sales.
  • Tracking critical order information and ensuring monthly sales forecasts are met.
  • Creating internal orders and coordinating shipments with various teams.
  • Investigating customer claims and facilitating returns and credit memos.
  • Participating in UAT projects to improve financial reporting and order management systems.

Skills:

  • Effective customer service skills, able to provide timely updates on customer concerns, resolves issues with a sense of urgency and keep others well-informed of relevant information
  • Strong planning and organizational skills
  • Attention to detail and ability to provide accurate data and reporting
  • Highly independent and proficient in time management and multi-tasking
  • Can effectively communicate with local and international stakeholders, across different levels in the organization
  • MS Office proficiency, preferably advanced MS Excel skills
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