Receptionist, Health Club

Receptionist, Health Club & Pool role at Melco Resorts & Entertainment. The Receptionist is responsible for efficiently assisting in the daily operations of the Health Club & Pool in accordance with the standards set by the Company and the department to meet the needs of in-house guests, visitors and hotel management.

• Identify return guests and VIPs.
• Meet the requirements of local and international VIP guests, demonstrating appreciation of cultural diversity.
• Ensure that each guest contact session is a delightful experience for the guest.
• Maintain cleanliness and organization of all areas of the Health Club.
• Prepare fresh and clean massage rooms for Spa guests and ensure completeness of amenities in massage rooms.
• Perform daily pre-opening/closing cleaning maintenance and complete cleaning maintenance checklist.
• Check appointment books and set up for treatments; assist guests with purchases from the Spa reception counter, including cash handling and accurate charging to guest accounts.
• Maintain quality standards of the Department and deliver consistent service.
• Ensure Health Club & Pool guests follow safety regulations and company policies; do not solicit gratuities.
• Provide assistance to guests with towels, lockers, and hotel amenities.
• Convey messages discreetly and maintain guest confidentiality.
• Maintain Health Club cleanliness to five-star standards; ensure retail products are displayed properly.
• Inventory tracking and control for loan items (shorts, t-shirts, towels); report maintenance faults.
• Create positive guest experiences and upsell treatments and retail products to maximize sales and revenue.
• Attend to guest concerns by identifying needs and fulfilling requests; respond to queries about Health Club & Pool services and products.
• Establish guest flow processes to deliver the best possible experience and capitalize on revenue opportunities.
• Perform monthly stock checks and raise purchase orders; manage slow-moving retail items.
• Coordinate with Engineering, EVS, and Housekeeping to maintain facilities and cleanliness.
• Attend meetings and training; participate in company activities; follow Lost and Found procedures.
• Identify best practices for Health Club & Pool operations and participate in Corporate Social Responsibility initiatives.
• Support energy and waste reduction, conservation of water, and safe operations.
• Report to duty punctually and adhere to uniform, grooming, and hygiene standards.
• Maintain professionalism, ethics, and a positive attitude toward guests and colleagues; monitor for suspicious behavior and inform security as needed.
• Provide basic first aid for accidents as necessary and perform other reasonable duties as assigned.

• Minimum 1 year experience in a Day Spa, luxury Hotel Spa, and/or beauty operations preferred.
• International spa experience is an advantage.
• Good knowledge of body and spa products and able to use products appropriately.

• College Level Diploma / Certificate of any course.

• Computer literate: Word, PowerPoint, Excel
• Strong communication and interpersonal skills
• Advanced training skills
• Ability to read and communicate in English
• Knowledge of foreign languages is a plus

• Customer service oriented with a proactive disposition
• Strong work ethic; adaptable to diverse cultures
• Knowledge of cleaning maintenance; ability to operate and maintain exercise equipment
• Willingness to work flexible shifts including overnights, weekends, and holidays; overtime as needed
• Ability to sit, stand, or walk for extended periods

• Employment type: Full-time
• Job function: Administrative
• Industries: Entertainment Providers, Gambling Facilities and Casinos, and Hospitality