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Customer Success Manager
4 weeks ago
Welcome toYngen Datacom Corp.where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.
Yngen Datacom Corp is seeking a passionate and drivenCustomer Success Managerto join our growing team. In this role, you'll be the bridge between our cutting-edge software solutions and the businesses that use them. You'll play a critical part in driving customer satisfaction, product adoption, and long-term value.
Responsibilities:
- Serve as the primary point of contact for clients, owning and managing the customer relationship end-to-end.
- Conduct end-user training to help clients fully unlock the value of our solutions.
- Provide strategic guidance on best practices and effective system usage.
- Manage onboarding and implementation projects, and support crisis resolution when needed.
- Educate customers on new features and enhancements.
- Continuously work to empower clients and ensure their long-term success with our platform.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum 2 years of experience in customer-facing roles (experience with software companies is a must).
- Amenable to work permanently duringUS Time zone
- Fluent in English, with excellent presentation and communication skills.
- Background in tech-focused industries, especially B2B SaaS, is a plus.
