Digital Customer Experience Manager

4 days ago

San Fernando, Central Luzon, Philippines beBeeTeam Full time ₱28,000 - ₱32,000

About TaskUs, we provide outsourced digital services and next-generation customer experience to fast-growing technology companies. Our cloud-based infrastructure enables us to serve clients across various sectors.

Our workforce of 45,000 employees globally is supported by a presence in twenty-three locations across twelve countries.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize employee well-being through competitive industry salaries and comprehensive benefits packages. We foster an inclusive environment and positive impact on the community.

We encourage internal mobility and professional growth at all stages of an employee's career within our organization.

You will be responsible for managing day-to-day planning and operations of your team, ensuring each member delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs).

You will train and help develop your team through coaching sessions and team huddles. You will also evaluate strengths and weaknesses of your teammates and offer solutions for their growth and development.

Your role includes creating reports of team performance, documenting feedback from clients, and acting as a liaison between management and your team.

Requirements include:

  • At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools;
  • Flexibility and willingness to work on different shifts.

TaskUs values diversity, equity, and inclusion. We are committed to providing equal access to opportunities and strive to create a workplace where everyone feels valued and respected.

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