Level 1 Service Desk Technician

4 weeks ago


Cebu City, Central Visayas, Philippines Allied Fusion Services, Inc. Full time
We are looking for L-1 Service Desk TechnicianBIG-TIME BENEFITS :Earn Up to: ₱39,000.00

Signing bonus: ₱14,000

Welcome bonus: ₱10,000

Onsite: TGU Tower, IT Park, Cebu City

Job Description:
  • Application troubleshooting relating to the Customer's specific products

  • Management Information Systems, including, but not limited to Service Now.

  • Provide Remote support to client's organization

  • Provide support to internal customers of the client's organization relative to their desktop and servicing applications.

  • Willing to work on shifts.

Requirements:
  • at least 2 years Service Desk experience

  • At least 1 year experience in customer service excellence

  • Above average English oral and written communications skills

Qualification: Certifications Requirements
  • Degree holder with Major in IT related courses OR

  • Diploma holder with Major in IT related courses plus 3 years IT related working experiences Technical Skills requirements

  • Essential Skills:

  • Knowledge of Windows Servers

  • Knowledge of Microsoft Office application

  • Basic understanding of network principles

  • Analytical skills

Preferred skills:

  • Soft skills Requirements

  • Capable of working under pressure in a customer contact environment

  • Other Essential Skills:

  • Customer service orientation

  • Interpersonal skills

  • Problem solving skills

  • Quality focused

  • Result oriented

  • Listening skills

  • Voice quality

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