
Level 1 Service Desk Technician
4 weeks ago
Signing bonus: ₱14,000
Welcome bonus: ₱10,000
Onsite: TGU Tower, IT Park, Cebu City
Job Description:Application troubleshooting relating to the Customer's specific products
Management Information Systems, including, but not limited to Service Now.
Provide Remote support to client's organization
Provide support to internal customers of the client's organization relative to their desktop and servicing applications.
Willing to work on shifts.
at least 2 years Service Desk experience
At least 1 year experience in customer service excellence
Above average English oral and written communications skills
Degree holder with Major in IT related courses OR
Diploma holder with Major in IT related courses plus 3 years IT related working experiences Technical Skills requirements
Essential Skills:
Knowledge of Windows Servers
Knowledge of Microsoft Office application
Basic understanding of network principles
Analytical skills
Preferred skills:
Soft skills Requirements
Capable of working under pressure in a customer contact environment
Other Essential Skills:
Customer service orientation
Interpersonal skills
Problem solving skills
Quality focused
Result oriented
Listening skills
Voice quality
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