Learning Operations Specialist

Unilever

Negotiable

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Role Title: Learning Operations Specialist - Marketing - Fixed Term Contract for 6 months
Location: Philippines (BGC, Taguig)
Job Purpose: With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us.
The Marketing Academy exists to establish Unilever as the world's leading marketing training ground – inspiring, empowering and enabling our Marketers to build unmissable brands. We take a 'Power of 1' approach to driving marketing capability within Unilever, in service to the five Business Group's strategies and priorities (i.e. Beauty & Wellbeing; Personal Care, Nutrition, Home Care and Ice Cream).
We are on the lookout for dynamic individuals to join the Marketing Academy as Learning Operations Specialists (Fixed Term Contract for 6 months). These new positions will be based out of our Philippines and USA offices, working alongside the Global Marketing and Learning Teams based in the UK. These roles are pivotal in refining the Marketing Academy learning deployment strategy – embracing a 'design once, roll-out everywhere' mindset – and streamlining the logistics of our face-to-face workshops in key regional hubs.
If you're a natural collaborator with a passion for lifelong learning, possess a 'can-do' spirit, and are not shy about rolling up your sleeves to make things happen, then this opportunity is tailor-made for you
Responsibilities:

1. Lead the global roll-out of Marketing Academy programmes with a design once & deploy everywhere mindset.
2. Assist the Marketing Capability and Learning Operations Manager in ensuring deployment considerations are factored into initial programme design and vendor selection.
3. Work closely with NiiT (our Learning Services partner) to design and use suitable technologies, streamline processes/ learner journeys, facilitate effective communication, and maintain accurate documentation ensuring that learning initiatives are scalable, accessible, and impactful.
4. Create visually appealing and intuitive interfaces that enhance the learning process using Unilever approved technologies (e.g. CSOD, Degreed, Miro, MS Suite etc …).
5. Utilize data to inform the scheduling of training sessions, track programme performance & monitor the impact of learning solutions for continuous improvement.
6. Send targeted comms to maximize seat utilization.

Coordinate the local execution of face-to-face workshop across multi-country regions:

1. Manage administrative tasks related to workshop delivery including room bookings, catering arrangements, printing, and stationary requirements.
2. Develop and maintain relationships with local service providers and event teams to facilitate workshop logistics in countries outside of the local organiser's base location.
3. Build and codify the deployment of face-to-face workshop with a view to developing repeat ways of working, process steps and simplifications to deliver a consistent learning experience.

Help streamline & optimise learning operations within the Marketing Academy:

1. From Demand Planning to session scheduling: Efficiently coordinate demand forecasting and align session scheduling to meet learning priorities for the year to come.
2. Vendor Management: Rigorously manage supplier relationships, ensuring strict compliance and cost efficiency working collaboratively with Unilever procurement teams.
3. Programme Performance Tracking and Analysis: Meticulously monitor and analyse programme performance to drive continuous improvement.
4. Comms & Engagement: Actively enhance programme communications to promote learning initiatives.
5. Learning UX Design: Understand Unilever approved learning platforms available to ensure we deliver the best user experience.

Qualifications, Experiences & Profile:

1. Bachelor's degree in Management, HR or Marketing is a plus.
2. A minimum of 3 years direct experience in learning & development or event management.
3. Excellent Communication (oral & written) and presentation skills.
4. Strong analytical skills to interpret data and make informed decisions.
5. Confidence to work independently – making your own judgment, using discretion while utilising Unilever policies and practices.
6. Proficiency in L&D Technologies.
7. Great attention to detail, a passion for delivering great customer experience and ability to spot an opportunity to improve a process at a mile off.
8. Must be amenable for a contract based role for 6 months.

Preferred:

1. You have experience in remote leadership dynamics, with a proven ability to maintain high productivity & effective collaboration when the manager is not based in the same office.
2. Understanding of end-to-end marketing (e.g. Growth Strategy, Brand Positioning; Innovation; Brand Engagement and Go to Market).

Skills:

1. Data driven Decision Making: Ability to make decisions that are backed up by hard data rather than making decisions that are intuitive or based on observation alone.
2. Effective Communications: Ability to convey information to others effectively and efficiently, keeping the message clear, correct, precise, reliable and delivering it with courtesy and consideration of the recipient.
3. Creative writing: Be able to use your imagination and creativity to express ideas and thoughts in a way which your audience finds personal and relatable.
4. Digital Technology Awareness: Possessing knowledge and operational ability of how L&D digital technologies are applied and the role they play in landing learning initiatives.
5. Stakeholder Management: Ability to identify and then understand the motivations and behaviours of anyone who can affect what you're trying to achieve on a project; then developing relevant strategies to influence outcomes.
6. Process Design & Automation: Optimisation of core process workflows through 'lean' methodologies and the integration of automation whilst keeping the learner at the heart of the design process.
7. Supplier Management: Ability to manage the relationships with third-party vendors that provide critical learning & development solutions, ensuring seamless onboarding, strategic management, and clear communication.
8. A natural collaborator – you'll work well as part of matrix teams, you understand the impact of one's work on the team and contribute positively to the team's success.

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.