Senior Operations Manager

13 hours ago

Naga, Bicol, Philippines SPi Global (now Straive) Full time
Overview

Senior Manager - Operations

Job Summary: We are seeking a highly dynamic and results-driven Operations Manager to lead critical project delivery and foster a culture of continuous operational excellence. This pivotal role requires strategic foresight, exceptional leadership in people development, strong analytical acumen with hands-on data proficiency, and a proven ability to anticipate challenges and drive measurable outcomes within a fast-paced, complex environment.

Responsibilities
  • Strategic Operational Leadership:
    • Lead and oversee end-to-end project delivery, ensuring alignment with client expectations, contracts, and organizational objectives.
    • Develop and optimize operational strategies for maximum efficiency, effectiveness, and scalability.
    • Proactively identify challenges, anticipate risks, and execute innovative, data-driven solutions.
  • Team Performance & Development:
    • Mentor, coach, and empower high-performing teams, fostering growth and achieving best-in-class standards.
    • Establish a culture of excellence, accountability, and continuous innovation.
    • Lead cross-functional teams including capacity planning, training, quality, WFM, and HR initiatives.
  • Operational Governance & Metrics:
    • Drive governance through consistent monitoring and reporting of critical KPIs (leading/lagging) to track progress and deliver results.
    • Systematically identify and address gaps in operational metrics and efficiency, leveraging insights for improvement.
    • Ensure stringent compliance with industry standards, regulations, and company policies.
  • Client & Stakeholder Engagement:
    • Cultivate strong client relationships by delivering exceptional service.
    • Collaborate strategically with internal stakeholders on high-impact improvement initiatives.
Qualifications
  • Proven Operational Acumen:
    • Expertise in operational frameworks; track record of identifying gaps, strategic planning, and consistent high performance.
    • Lean Six Sigma Green Belt certified (ideal, not required); proven history of delivering process improvements or efficiency projects.
    • Adept at identifying and implementing efficiency gains through optimization and automation.
  • Technical & Analytical Proficiency:
    • Proficient in data manipulation and analysis tools (e.g., SQL, advanced Excel).
    • Experience with data scraping, extraction methodologies, and handling large datasets.
    • Ability to translate complex data into actionable insights and compelling visualizations.
  • Strategic & Critical Thinking:
    • Exceptional ability to foresee complex problems, plan strategically, and drive data-backed execution.
    • Capable of independently addressing and resolving issues beyond direct instructions or immediate expertise.
    • Adaptable and resilient in Volatile, Uncertain, Complex, and Ambiguous (VUCA) operational environments.
  • Dynamic Leadership & People Development:
    • Exceptional mentoring, coaching, and people development skills; deeply committed to fostering individual growth and high-performance teams.
    • Proven track record of driving accountability and strong operational governance.
  • Communication & Influence:
    • Above-average communication, influential leadership, and decisive decision-making abilities; able to inspire teams and effectively influence senior stakeholders.
  • Professionalism & Drive:
    • Unwavering commitment to upholding the highest standards of professionalism and integrity.
    • Thrives in fast-paced, dynamic environments; adapts quickly to changing priorities.

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