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Technical Support Analyst
4 weeks ago
BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
QUALIFICATIONS:
Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
- With Call Center experience preferred but not required
- Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
- Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
- Excellent verbal and written communication skills
- Ability to research and obtain necessary information using provided resources
- Ability to ask all relevant questions
- Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
- Energetic, positive thinking and self-motivated
- Willing to be cross-skilled/upskilled if needed
- No reliability/attendance issues
- Do tasks as assigned
TECHNICAL SKILLS:
• Hardware/software installation.
• Hardware/software troubleshooting.
• Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving skills.
• Good organizational skills.
• Ability to travel less than 25%.
• All other duties as assigned.
ACCOUNTABILITIES:
• Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
• All other duties as assigned.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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