Team Leader

4 weeks ago

Manila, National Capital Region, Philippines CXperts Full time

Lead Like a Pro. Inspire Like a Boss. We're Hiring a Rockstar Team Leader Ready to take charge and lead with impact?

Requirements:
  • Supervise the performance of the team and guarantee the quality of the service.
  • Prepare performance indicators (KPIs) in Excel.
  • Train the team on products, policies, procedures, and customer service best practices.
  • Resolve issues and escalations, providing guidance and seeking effective solutions.
  • Must be sharp, professional, independent, and self-motivated.
  • Experience working in a fast-paced environment.
  • Be a smart, fast learner, proactive, and a thinker, not just a doer.
  • Possess great customer service skills with a pleasant and friendly personality.
  • Proficient in Word, Excel, and PowerPoint.
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