Assistant Front Office Manager

1 week ago

Manila, National Capital Region, Philippines Okada Manila Full time

Direct message the job poster from Okada Manila

HR Supervisor | Recruitment Operations | Shared Services Hiring | Talent Acquisition & Process Optimization

I. MAJOR RESPONSIBILITIES AND DUTIES:

  • Has knowledge of operational system being used in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment's being used at the operations
  • Establishes and maintains department organization, manning and productivity ensuring a smooth operation based on forecasted occupancy. Hires the best individual based on the market condition.
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.
  • Maintains and enforces all quality standards and procedures from guest's pre-arrival, to guest's arrival, during guest's stay and departure.
  • Manages the group requirements to ensure that commitments are efficiently delivered. Checks and monitors departures and arrivals.
  • Monitors workflow in the various sections under the Front Office; ensures that all areas are properly covered.
  • Conducts Rooms Controlling meetings and team briefings, monthly meetings. Monitors daily room situations.
  • Handles guest complaints and service recovery.
  • Drives upsell revenue.
  • Prepares, reviews and submits all reports in a timely manner.
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues.
  • Identifies the training needs of the Front Office team and conducts the training whenever possible.
  • Performs other tasks that may be assigned by the Management from time to time.
  • Actively participates in hotel activities.

II. JOB SPECIFICATIONS

Educational Requirement:

  • Diploma or degree in Hospitality Management is preferable.

Experience Requirement:

  • Minimum of 3-5 years management experience in a Front Office position within a luxury 5 Star International Hotel.
  • International or local customer relations exposure.

Skills and Attributes

Leadership Skills:

  • Has effective leadership skills, staff motivation.
  • Excellent in planning and has good execution skills.
  • Displays exceptional commitment to improving customer service.
  • Motivates others to achieve business objectives and common goals.
  • Provides visible leadership to employees.

Technical Skills:

  • Understanding of Hotel Property Management System (preferably Opera).
  • Computer literate.
  • Has good financial and business acumen.

Other Qualifications:

  • Skilled in written and spoken English.
  • Able to work under pressure, on overtime, on flexible shifts including overnight, weekends and holidays on rotation basis.
  • Service oriented, has initiative, calm and organized.
  • Consistently well-groomed.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative and Customer Service
Industries
  • Hospitality
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